VisbiomevetReviews of visbiomevet.com

The product is fantastic and has really helped my dog. The process of getting it ordered from their website is absolute torture. They don't use a standard login ID and pw and you can get logged in once and see you have no history of ordering and log in 10 minutes later and there it is! It's like they have different websites and you don't know if you'll get to place an order or not. I've tried for over five days now. I think I finally placed a repeat order.

The package arrived with all the ice packs melted and the container holding the pills was not cold in any way whatsoever. When I reached out to customer service, they refused to issue a refund or exchange and told me that it was normal for the ice packs to be melted. Inside the box they have a small paper temperature detector with a "red dot" that will appear if the box experienced any extreme heat during transit. Because the dot was not red, they refused the exchange. I took this paper temperature and put in in a small box and set it outside under the California sun all day. At the end of the day the dot was still white. This isn't some genius technological invention, it's a marketing piece meant to make you feel better about your product having endured excessive heat during transit and an excuse to not issue a refund. Also, if you were referred to this company by Chatgpt, like I was, you should know that as soon as you place your order a survey comes up asking where you heard about them. Chatgpt specifically is on that list. I'm guessing they've figured out the algorithm to get themselves recommended on here. Chatgpt recommending them is less validation of their legitimacy and more a reflection of excellent coding on their part. Coincidentally, I've discovered since this purchase that the company is not accredited by the Better Business Bureau, which makes sense now. A company with poor customer service and a refusal to guarantee their product is generally a reflection of the quality of the company in my experience. I won't be feeding this to my dog as I'm not sure what the heat may have done to the bacteria. I'll throw it away and take the $70 loss and warn all of you instead so hopefully you won't experience the same thing.

This probiotic has worked very well for my two dogs. They were having GI issues due to some environmental factors and the vet suggested this probiotic. I have tried others and was not happy with the quality of shipping practices online, customer service, etc. Visbiome has been amazing in all those areas. Items arrived temp controlled with an indicator to verify the product is safely at full effectiveness when received. Their customer service worked with me on a late shipment from the carrier and even followed up to make sure I was fully satisfied. The dogs are thriving on it. Great company!