Travel C.
My credit card was charged without my permission. Beware!
I purchased an express visa while at the airport and on very limited time to catch my flight. After waiting sometime, they demanded more money. I refused and manage to find another company, almost missing my flight. They charged my credit card without my permission and I had to do a fraud dispute through my credit card to get my money back. Trust pilot removed my previous review because the company did not like it. Please note the business response where, instead of offering to fix the problem, they THREATEN me for posting my review. This is the type of business they are. I do not owe them anything, but, as a courtesy, I'm forwarding the e-mail exchange in regard to the unauthorized credit card charge -- e-mails that they already had as they are with the company itself. The e-mails state they cannot give me the service for which I paid, emergency, & try to get me to pay for immediate service. I repeatedly say cancel and they still charged my card. I got my visa from another company for much less money.
Response from VisaonlinevietnamDec 30, 2025
Dear Travel Cat, 1. We would like to request that you verify the Application Code you used to book your visa on our website. This will allow us to accurately receive and verify your information. 2. Please provide relevant documentation regarding the transaction where the money was deducted and the refund you received so that we can verify it with your bank to determine the cause. 3. We want you to clarify and take responsibility for your actions and words if what you say is untrue. You will be held legally responsible and subject to regulations regarding speech that negatively impacts our business. Please provide us with relevant documents or evidence regarding your complaint about the deduction as soon as possible via email at [email protected]. We will investigate and clarify the matter for you. If you are unable to provide the documents, we will be forced to notify Trustpilot and proceed with legal action to resolve this issue. Thank you.