Alexandra P.
The website displayed the official UK…
The website displayed the official UK ETA fee of £20, but my card was subsequently charged USD 172.90 by COMMAS. The total amount and the substantial additional service fee were not clearly presented to me immediately before payment. The payment was taken at an early stage, while my application was only 38% complete. Visafi later confirmed in writing that the application had not been submitted to the UK authorities and that essential passport information and photographs were still missing. I requested immediate cancellation and a full refund on 17 September 2026. Although the refund request was registered, I continue to receive automated emails asking me to complete the application, and a further claim was created on 21 September without a clear explanation. I am still awaiting the return of the full USD 172.90. I will update this review if and when the refund is completed. Based on my experience, I strongly recommend applying directly through GOV.UK.