Violation of consumer rights, human rights and discrimination against minorities and communities along with slander against said. Your job is to only proccess the payment, not to dictate what we can spend our money on. This assault on the general populations rights will not be tolerated.
VB
Vladas B.
Support refuses to help customers
Update: it has been 5 months since I wrote this review, and since then, I've sent 5 total emails to the askvisa email and received precisely ZERO replies. This includes a formal complaint against the support agent I mentioned originally as they actually pretended that they couldn't hear me, and further questions that deeply concern me related to the policy, none of which were worthy of their reply. I now understand that Visa is too poor to afford good customer service, and I wish them best of luck with their European market share after the EU digital money act gets implemented. Either way, won't have to waste my time like they wasted mine.
Original review:
I called their support line today to ask for clarification about a Visa Core policy that affects me as a game developer, but the agent refused to clarify it because it's "confidential" despite the PDF being publicly listed on the website, and then ended the call on their end without letting me answer. This is in stark contrast to Mastercard who were actually kind enough to provide an answer and opened an internal support case, whereas Visa recited some unrelated statement and then ended the call on their end. My email sent to them last Saturday about this issue received no response, not even an automated one, and it's been a full week since I sent it. I can't believe Visa of all companies has such an incompetent support team, but it's true.
JO
Joseph
No one voted to make you the arbiters of morality
The payment processor Visa is anti-freespeech and a threat to global "democracy". They caved to the whims of a fringe extremist group based in Australia (probably like six angry women), and now content creators and their fans all over the globe are suffering.
DN
Diana N.
Failure of Visa Infinite and Their Nonexistent Fast Track Service
The Visa Infinite service is a complete scam. I ordered the Fast Track service through Visa Concierge for my arrival in Barcelona, but it turned out that this service does not exist at all. No representatives, no signage, no support—nothing! Why even offer and confirm vouchers for a service that doesn’t exist? This is blatant deception of customers.
As a result, I wasted a huge amount of time in queues, ruined my plans, and missed my transfer. This is not just disappointing, it’s a disgrace for a brand that positions itself as premium. If you cannot guarantee the promised benefits, don’t offer them at all!
PD
pdidy
gettin sued by the justice dept every…
gettin sued by the justice dept every time you use the card even though you charge below the balance you get charged a fee.