customer
I have called twice about an issue what…
I have called twice about an issue what I purchased and have not received a call yet.

Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Virutextools (virutextools.com) has 121 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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customer
I have called twice about an issue what I purchased and have not received a call yet.
raul
Sent several tickets to try and return an item that doesn’t meet my needs but theres no number to call or even a return tab. Don’t buy anything here unless you know for certain it’s what you need!
Response from VirutextoolsJun 25, 2024
Good afternoon sorry about that we had not seen your ticket We will send you an email with the procedure for the return regards
Jeremy A.
I never received my purchase
Response from VirutextoolsMay 9, 2024
UPS TRACKING NUMBER 1Z3F70X40316025121 delivery Estimated delivery for today Thursday 09/05/2024
customer
The handheld banding machine just doesn't work well and I would like to return it. I think its a good idea but it just doesn't work well.
Response from VirutextoolsMar 9, 2024
Good morning, Joey. Please tell us what you mean by not working well? Is it damaged or does it have any defects? Please send us a video to see how you are using it. It is also possible that you are not using it correctly. If you don't know how to use it, we will be happy to help you. email to send video. [email protected] Thank you
customer
Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.
Response from VirutextoolsJan 22, 2024
Good morning We do not understand your comment after so much time, you made a purchase on our website on January 7 with Paypal and you requested a cancellation and refund. The cancellation of your purchase and the refund was made on January 9, so if you have any other problem or other inconvenience let us know so we can solve it. Have a great day
customer
Replacement came all scratched up. Looks like it was repaired one but I ordered new.
Response from VirutextoolsJan 4, 2024
We are sorry for what happened Please, could you give us more information about the problem you are having? Explain to us what happened by sending an email to [email protected] and it will be a pleasure to resolve your problem. Kindest regards
customer
Unforeseen custom fees($200)
Response from VirutextoolsNov 17, 2023
sorry for the inconvenience