VirtuosoReviews of virtuoso.com

Don’t trust the company, I was offered a job through them and the job required writing fake reviews and getting paid for it, but even then they still try & get you to invest money into it. Definitely do not trust the good views on the site. They are fake and being paid to write them.

TRAVELER BE VERY AWARE! My family and I planned a very extensive trip to Italy. We were recommended to KKTW by a "friend". The trip was 10 days long with several excursions and tours being planned, as well as hotels, transfers etc. While the planning process was helpful unless you want to be ripped off beyond belief, I would not advise using them. At the start of planning, all excursions were presented to us with a price quote for us to approve. The company names or vendors were never disclosed. (Probably so you couldn't do your own research as to how much these tours were). While on the vacation, we inquired with many of the tour guides and vendors for the exact pricing of what we were doing (since it had seemed what we paid for very high for what we actually got). We came to find out that we were being charged THREE TO FOUR TIMES the amount of what the tour actually was. Not for one tour, for almost all of them. Highly disappointed and will never refer them to anyone we know!

Don't waste your money with this company. It's a money grab that will bait in aspiring artists, but it doesn't actually offer any valuable courses. Not only that. They will charge your bank card over $100, and not allow you a refund. Even if you cancel your subscription, they will charge you and ignore your attempts to have your money returned. Be careful not to get scammed like I did. It's a gamble not worth taking.

Virtuoso affiliated agent failed to notify of flight update. He was appropriately notified by Virtuoso of the update. I found Virtuoso Air very helpful in documentation of his failure. Awaiting a partial refund from Air Canada but not holding my breath.

I was severely underwhelmed. All the advisor seemed to want was her $500 fee. She was supposed to be an expert for this particular vacation but she gave me wrong information multiple times, not maliciously, more over confident and under-educated about the country. If I hadn't done my homework beforehand I would have been talked into an over-priced, underserved experience.

Travel Agents need to make it known that Virtuoso is an intermediary group used to book flights. This makes it impossible for clients to deal directly with the airlines, which is criminal. We are in a situation where we are waiting on a refund from British Airways for cancelled pandemic travel and are at the mercy of Virtuoso to get our money back. Months have passed with no resolution and I see no advocacy being done by this very un-Virtuous company. Our hands are tied.

I contacted Virtuoso for help planning my upcoming honeymoon to Australia. Sounded like it would be a good fit; Cassandra Bookholder, was an Aussie native and I was super excited to plan this with her help and expertise. Except she ghosted me. Never heard another word. We didn’t have any personal conflicts or disagreements on anything so it came as a surprise to me. I concluded that she was just incredibly unprofessional and dare I say lazy?. Go somewhere that employs people that care to respond.

Having used a Virtuoso agent in 2001 for an Alaskan adventure, I was extremely pleased with the attention to detail, perks and overall guidance along the planning stages. Fast forward to 2020; I hired Suzy Xiu, a Virtuoso agent to plan my Italian honeymoon. Although she was excellent in providing vendors for excursions, and hotel/resort accommodations, when Covid hit she distanced herself and did nothing to assist in us getting our $50k in deposits back. Many vendors stated a 30% nonrefundable deposit. Luckily American Express got me every dime back. Then we regrouped and I booked a Regent cruise from Barcelona to Istanbul. I even turned over the cruise credit to Suzy as I understand travel has been hard and I wanted to help her out financially. Suzy recommended that at the end of our cruise we should fly to Bodrum Turkey and stay at the Bodrum Mandarin Oriental due to their stay two and get the third night free program. So we booked for a total of nine nights. Now remember that this is our honeymoon trip. I specifically stated that we wanted a sea view room. She elected to book us into a garden view room and assured us that since she was a Virtuoso agent, the Mandarin Oriental would certainly upgrade our room to a sea view. Three days before our departure, Suzy informs me that the resort is fully booked and we are stuck with a garden view room. So I ask Suzy, exactly what benefits have I received from you and Virtuoso for this trip that you have undoubtedly done very little other than charge me a $200 "fee" to have the "benefit" of working with you and Virtuoso. I received a $300 shipboard credit and I now find that other cruise passengers are receiving up to $5k in rebates from their travel agent. Suzy's response was that she is sorry that I don't see her value and therefore she will no longer be assisting us. I was shocked that an agent that is supposed to be working to ensure a honeymoon is perfect, is so inept at customer service. I contacted Regent to inquire about removing Suzy from getting credit for our cruise but alas, it was too late. I assume a $50k cruise has a nice commission. I sure wish she would have earned it. But the pen is mightier than the sword, and I have gone on every travel blog to spread the word of her poor attitude and unacceptable service. A shame she chose to act like such a petulant child. She could have represented us for our 3-week Dubai to Singapore cruise in November.