VirtuosoReviews of virtuoso.com

They really improved the initial options I had and offered a perfect solution for my need

I reached out to Diana from Virtuoso to help plan an important trip. Unfortunately, the service I received fell short of my expectations: • Response times were too long to obtain essential planning information • I received incorrect or incomplete information on several occasions • Communication was confusing, with no clear platform to use (WhatsApp, email, text messages, or the booking system), which affected the efficiency of our exchanges • There was a lack of attentiveness and consideration for my specific needs, especially regarding cruise options • I had to spend countless hours doing my own research to verify that the cruise ships suggested actually met my criteria Given the situation, I contacted another travel agent who responded quickly, reassured me, and even offered additional perks. I gave Diana the opportunity to match this new offer, but unfortunately, she was unable to do so. The prices with Virtuoso were just not competitive at all. I ultimately booked my trip elsewhere. In short, I do not recommend Virtuoso Travel Agency. My experience was frustrating and far from the level of service one would expect for such an important trip.

I've been trying to book a trip in Venice but it seems impossible to get even a email back. Vital info on there website is missing.

I used a virtuoso travel agency and vendor Eluxfrance to plan my 10th anniversary. Upon arrival I learned that most activities I had paid for are free. Not only that but all activities are non refundable. I had a catamaran tour of the lake planned and it is 60 and raining. Who wants to be on a lake in that weather?? Guess what nonrefundable. Travel agent also booked a non refundable vintage car and winery tour for me…only issue is I’m 10 Years sober. Again, non refundable. I asked to see a detailed invoice of the cost associated with my activities and the company line is we don’t share that information. Run away and find someone else for your needs. Don’t let them ruin your anniversary as they have ruined mine.

H Luxury Travel - Julie Ann We didn’t receive the address of the two homes we were staying in. Even after asking for the first address a few days before departure we were sent the second address instead. The first home was meant to be central Cannes so we can walk to the beach clubs. Nope. 3km away. Julie Ann blamed local agent and said for security reasons she doesn’t get the address until a week before. Errrm ok so not exact address but the basic thing to do would be to have a level of care for your clients and ensure the home you are sending clients paying approx $24k for one week to is central as asked for. Then after all this a rental car is delivered 2 days early so we didn’t have to uber everywhere but even that was sent to an address in Cannes because our luxury agent didn’t even bother to understand where we were staying. She sent it to Cannes but we were 3km away in Le Cannet! One sloppy mistake after another. Many tours were either poor quality or wrong fit. Basically an instagram lead generator who didn’t care to share names of operators, important details such as park here, name of operator is, contact details are, things to bring such as water for a 3 hr bike ride. When you spend $70k+ on a vacation basic details are required. Would never use again, blamed others, after several mistakes didn’t even bother to learn where we were staying. Clown time. Perhaps it was a bad time for a usually good agent? Basic accountability, hey I got you the wrong house sorry, as opposed to… I don’t know the exact address until a week before? Confirm is correct area. We were sent a bottle of champagne by the local agent (not luxury travel), we were given a rental car for last 2 days before the next stage in st tropez but after 5 days of being 3km in a residential place not in Cannes ugh. Massive expense, careless ill fitting planning and zero checking after one mad experience upon another. Looks good on instagram so great at projecting, perhaps hold a mirror up to real life care and consideration and the reflection is ugly. Reflect not project… less filter and more giving a damn. I planned a trip in 1hr using AI and had far better recommendations. We have a list of dozens of issues but yawn.

I’d give a 0 if I could. Debra Harris life’s journey was horrible and Big five tours and expeditions was even worse! Unethical. What they verbally say is not what they do. Run don’t walk from all.

They pay people to write fake reviews. We can't post links here but if you search for 'Virtuoso fake reviews' you'll find the article from a lady complaining that she was employed by virtuoso to write fake reviews for hotels when she then ended up getting scammed herself.

They are a scammer in the name of travel company offering jobs to people to be travel advisor and involved in fraud by extorting money in the name of recharging account. There is no details for company in Australia sot hat we can contact. This have been an absolute nightmare. Faking reviews on the platform and scamming money by routing money through various apps such as bybit, revolut, paybis and remitly