Mary Jane C.
NO notice and no refund on automated renewal
NO notice and no refund on automated annual subscription renewal: Watch out for automated annual renewal with NO notice, and which is not refundable according to their terms. You can only refund within a short period (7 calendar days) after the INITIAL subscription (even then, with added conditions), and before but NOT after an automated renewal. Their refund site tab doesn't include this information, it redirects to their terms of service and this information in on page 11-12 of almost 20 pages. I have no issue with the product but at almost $200/annually after taxes, a buyer should be aware and should be given sufficient notice to not renew. There should also be a cancellation period after renewal. * Sept 13 update: I emailed them to request a refund, and received one 5 business days later. Note that it was granted as an exception to their policy, but I am glad it was done. - Running the terms and service through ChatGPT, asking for refund and renewal info, provided clarity: Refunds Limited Refund Right You may request a refund within seven (7) calendar days of starting a subscription ("Refund Period")—but only if: You’ve used fewer than ten (10) User Content requests (like image uploads) during that period. You’ve not already used the limited refund option before (e.g., switching from a monthly to a yearly plan also counts as a prior refund attempt) . After the 7-day Refund Period expires, all fees are non-refundable, and this limited refund option is forfeited . No Refunds After Cancellation If you cancel your subscription—even mid-term—you are not entitled to refunds or credits for any unused time, pre-payments, content, or data, unless applicable law requires otherwise . Renewals & Cancellations Automatic Renewals Subscriptions are automatically renewed at the end of each term (e.g., monthly or yearly) unless you cancel in advance . Billing occurs at the start of each renewal term, unless otherwise modified by pricing changes or special offers . Cancellation Process To cancel, you must notify Virtual Staging AI before the start of the next term, either through your account settings or via email. . You retain service access until the end of your current billing cycle; cancelling does not trigger immediate termination of services . Free Trials Free trial users are automatically billed on the day after the trial ends—this becomes the first day of your paid subscription term . If you don’t want to be charged, you must cancel by 11:59 PM (Pacific Time) on the last day of the trial period .



