There are much better software out there. You can make multiple versions of the uploaded images, but after a while it always gives the same style and layout. The customer service is incomprehensible.
JB
JB B.
Deceptive practices
nowhere on the site, is there any mention of a mandatory annual subscription, instead they bury it in the t&c. i signed up thinking i'll try it for a month, but they will not let me cancel it, and now they are locking me into paying monthly.
JC
Joan C.
They sent the most ridiculous photos
They sent the most ridiculous photos - furniture at the base of a staircase, window treatments on a refrigerator. Wish i was joking. Quite apparent there are no humans overseeing the process. Tried to cancel and got the run around for days, then said it was too late to cancel. Pricing is great if they were providing reasonable photos however was not the case and wasted 2x trying to make sense of the pictures.
Response from VirtualStagingAIJul 30, 2024
Hi Joan,
Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we'd like to address your concerns.
According to your description, it seems that you mixed up selecting the appropriate room type during the staging process. We offer unlimited variations to ensure you get the images you need, so you can always regenerate the photos if they don't meet your expectations.
As our service is AI-driven and you have your results within seconds, there are no humans overseeing the initial process, which is why you have the option to regenerate images as needed.
Regarding cancellation, you can cancel your subscription at any time through your account settings, available 24/7. There are no specific deadlines for cancellation, so we're unclear on the difficulties you faced. We are committed to resolving this for you—please reach out to us at [email protected] for further assistance.
Best regards,
Caroline from the Customer Success Team of Virtual Staging AI
JA
Jack
Overcharged significantly & no Customer Svc
I was overcharged significantly TWICE for over $300 and then for nearly $500. They auto-refunded the $300 online thru an automated process but then once that didn't work for the $500, you find that NO HUMAN CUSTOMER SERVICE exists either at Virtual Staging AI or at Paddle.com, the company they use for as the outsourced Credit Card Merchant. No phone number to call for EITHER company. Only an email address, and no one emails back. I will give it another day and if they assist I will have a different opinion. Paddle.com is primarily in the United Kingdom, good luck with that. With only a spattering of US employees who work at home.
Response from VirtualStagingAIJul 18, 2024
Hi Jack,
I'm very sorry to hear about the issues you've encountered and any confusion regarding the billing. We deeply regret any frustration this has caused you.
I have reviewed our records but was unable to find any emails or communication from you on our other channels. To resolve this matter promptly, please reach out to me directly at [email protected]
I would be happy to clarify and assist you further.
I want to assure you that we strive to respond to all emails within one business day. Our automated customer support resolves most issues within seconds, allowing us more time to focus on individual and more complex cases via email.
Thank you for your patience, and I look forward to resolving this for you soon.
Best regards,
Caroline
Virtual Staging AI Team
AR
Andy R.
becareful, this company is a scam
I signed up for their $15 trial... it ended up charging me for a yearly subscription... I cancelled the subscription thinking it would refund me and end my subscription... Except it didn't it turned off the renewal for next year... Their "chat bot" just says waiting for internet connection, everything about this site feels off and very shady. I am giving them 24 hours to respond to my e-mail request before escalating to both Paypal and my credit card to reverse the charges.
Response from VirtualStagingAIJul 19, 2024
Hi Andy,
We’re truly sorry to read about your experience. Your frustration is totally understandable, and we would like to apologize for any confusion regarding the billing.
We have replied to you via email, but would also like to provide some further clarification here in case you didn't receive it:
1. You signed up for our $15 trial and ended up being charged for the yearly subscription: During our checkout process for our annual plan, it is mentioned several times that the fee is charged yearly. It is transparently written on our pricing page and also when one enters their credit card information. Since we directly send out invoices after one completes this process, this mistake can hopefully be quickly noticed. For such cases and others, we offer a 7-day money-back guarantee. Furthermore, we try to make it as simple as possible for our customers to request a refund by providing them with a self-service button on our website: https://www.virtualstagingai.app/refunds
2. Our chatbot didn’t work for you: Very rarely, there might be some issues on the server side that should not affect the chatbot for longer than a couple of minutes. I would like to apologize for any technical hiccups and have forwarded this feedback to our development team for further investigation.
3. You canceled the subscription but were surprised to learn that this doesn’t automatically issue a refund: Many customers who cancel their subscription with us intend to use it for the period they have paid for. Therefore, cancellations and refunds have to be handled as two separate issues. However, as mentioned above, we try to make requesting a refund as simple and transparent as possible.
4. You were worried we would take too long to reply to your email: We aim to respond to all customer inquiries within one to two business days. In your case, our customer success team replied to you in less than 17 hours and immediately processed a refund.
If you have any further concerns or feedback you’d like to discuss with us, please do not hesitate to contact us again via [email protected].
Many thanks and best regards,
Victor from the Virtual Staging AI team
DG
Debbie G.
Professional virtual staging is lacking here.
This company did an amazingly fast job of virtually staging images during the free trial and they were good. Unfortunately, after paying for a 1 year subscription, the results were less that adequate. In fact they are poor 95% of the time with creepy images of peoples heads, distorted images, etc. Great in concept but poor delivery. Their "refund policy" only gives you 7 days for refund or less than 10 images submitted, One listing Trial rendered this refund policy useless.
"You are eligible for a full refund if:
You cancel your subscription within seven days of the initial purchase.
You have used fewer than 10 input images to test and generate renders with our service.
You request a refund within seven days of your initial purchase."
I highly recommend you reconsider purchasing this service as they have a long way to go to provide professional virtual staging. Also, multiple attempts to Chat with them "24 hours per day" went unanswered indefinitely.
Response from VirtualStagingAIJun 6, 2024
Hi Debbie,
Thank you for sharing your experience.
We’re glad to hear that you found the initial trial images satisfactory. We’re sorry to hear that the results from the paid version did not meet your expectations. Please rest assured that we use the same AI model for both the trial and subscription services. Nevertheless, we are actively working to improve our results. If an image does not meet your standards, we offer unlimited free revisions to ensure your satisfaction.
All our users can trial unlimited images for free with a watermark to thoroughly test the solution before committing. Additionally, we offer a 7-day money-back guarantee for your peace of mind, during which you can upload up to 10 images and receive unlimited variations.
We have not been able to locate any emails or chat conversations related to your account in our system. We genuinely want to assist you and resolve these issues. Please reach out to us directly at [email protected], and we will be happy to assist you further, including issuing a refund.
Best regards,
Christine from the Virtual Staging AI team
EL
Elena
Terrible
Terrible, they don’t answer their emails. I requested to cancel my account and never got a response. When I went back onto the website they had a pop up that said 20% off and I pressed exit but it instantly charged me a yearly fee of over $270.00 when I sent emails I got no response.
Response from VirtualStagingAIJun 5, 2024
Dear Elena,
Thank you for bringing this to our attention.
You reached out to us via email and posted your review just three hours later without waiting for a response. We feel this is an unfair representation of our Customer Success team's efforts. We always strive to respond to inquiries within two working days and resolve issues to the satisfaction of our customers.
Despite the fact that you were charged because you upgraded the account on your end, we promptly refunded the charge and issued additional credits to your account. We hope this demonstrates our commitment to addressing your concerns.
Best regards,
Christine
Customer Success Team, Virtual Staging AI
CE
Christine E.
Unfortunately this staging did not work…
Unfortunately this staging did not work for our needs. It was editing flooring and finishes on listing photos. We purchased it on a Thursday and tried to cancel on Monday but so far the bot is telling us we cannot cancel or get a refund. Also there is no way to stage cohesively with the same pieces from different angles. I am hoping I can get a refund, as I paid for an entire year and will not be able to use this service.
Response from VirtualStagingAIMay 22, 2024
Dear Christine,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced.
We understand how important it is for the virtual staging to meet your specific needs, and we're sorry to hear that the editing of flooring and finishes did not align with your expectations. Your comments about the difficulty in canceling and getting a refund surprised us.
We want to remind you that we offer a money-back guarantee for situations like this. As the bot mentioned, you can process the refund within seconds on the following page: https://www.virtualstagingai.app/refunds. Sometimes, if your account is not identified, we prompt you to reach out via email.
Unfortunately, I was not able to find a subscription associated with your name in our system. Therefore, I would encourage you to reach out directly to [email protected]. We are committed to resolving this issue promptly and ensuring your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Best regards,
Alex from the Virtual Staging AI team
