Virtual Psychiatric CareReviews of virtualpsychiatriccare.com

Terrible place. Went 7days off meds becuase they wouldn't call my meds in. These are meds that the doctor reccomended. Ended up having to go to the emergency room to get help Receptionist told me "f off a hole Im coming with legal. I will not be held hostage.

I have never been told by another psychiatrist to get another doctor because he refuses to write me my Adderall prescription which I've been on for 20 years and have proof of it for my ADD/ ADHD which I'm a social security for so I'm it's not like you can'tcheck he wanted to shove other medications in my mouth on top of that he didn't even want to give me my other medication this is horrible the most horrible place I asked him what I should do to treat my other at my issues since he didn't want to prescribe my medication and all he could tell me I don't know go to another doctor but he waited to say that till the end of the video chat and kind of just c plus c and talked into some recorder the whole time so they can bill my insurance I would never recommend him or this virtual sit

They took my money and left me waiting in the virtual waiting room for close to 2 hrs, even after it said there was no one else in the waiting room and I was next in line. I tried messaging, I tried emailing, all with no luck 😭 What a nice bs response. Their website said there were 2 providers available with no one in the waiting room. If there was no one available, then why say there is??

If I could have not clicked any stars, I would have. Worst experience ever with Aline D Parades. Honestly shared with her extreme traumas I have been through, and explained to her that I am and have been in recovery for over 3 years now. She repeatedly told me over and over that I was in fact, not in recovery because I have been medically prescribed THC & CBD products for my PTSD. I am in recovery, and I've been beating crack/cocaine and painkiller addictions for over 3 years- how dare a provider belittle the journey I've been on. The worst, was probably when she told me she understood my addiction to crack and being in recovery- she has no idea. No empathy, no respect, a terrible appointment and I will never use these services again. Addicts are humans too.

It is the worst scam on earth. I made an appt and tried to cancel but there is no way to call anyone to actually contact a representative. I made the appointment and canceled 10 minutes later and they charged me 200 dollars for a cancellation fee. Even though they wouldn’t answer the phone. The woman who started the company is not qualified at all to prescribe the full spectrum of meds that deal with certain psychiatric conditions and has prescriber limitations due to the dea cracking down on Telehealth prescribers taking advantage of the relaxed rules during COVID. They are a fraud.

NP Pascale Kidane Prepare to be gaslit the entire time. I have never been treated so poorly by a medical “professional” in my entire life. This woman cut me off mid sentence and said “I don’t prescribe benzos, is that why you made this appt?” You then act confused as to why I am offended. If you would have OPENED YOUR EARS, you would know I haven’t taken them in 3+ years because I clearly stated that. No, you would rather treat every patient like a drug seeker. Choose your words wisely, you are dealing with a vulnerable population with LIVES in your hands and you need to act accordingly.

YOU WILL BE JUDGED BEFORE YOU EVEN MEET THE DOCTOR. I made an appointment trying to get my Alazapram prescription renewed due to severe panic attacks that I've had since I was 21. My primary care doctor does not prescribe benzos to anyone, but is fully aware of my need for them and recommended I seek the aid of a mental health professional. I was also advised to go into detail as to why I'm asking for a specific drug, what other drugs I had tried that weren't successful, and to go into the background on my medication history, as there is a prescription for suboxone last filled in January (8 months ago) that would alarm a provider WITHOUT CONTEXT, however once discussed with the provider there would certainly be no issue, as I was not prescribed the medicine for an addiction or drug abuse, and was not made aware of how hard the drug was going to be to stop, and all of this is WELL documented and easily proven. I AM NOT A DRUG ABUSER, i am a grown man, almost 40 years old, who owns his own home with a wife and 2 year old daughter, and have worked for the same company for 7 straight years. This Doctor decided to determine I was not worthy of her time before she even spoke to me at all. Again, I must repeat, I NEVER GOT TO SPEAK TO THE DOCTOR. I knew that because it being a controlled substance request right off the bat it would throw up some red flags, but I'm in the middle of a anxiety attack and I shouldn't have to lie or beat around the bush with the person who is supposed to help me, and I also expected to have a conversation about my issues and history, so I was not concerned because I knew I had no reason to be. BOY, WAS I WRONG. I wrote a written request to the doctor with my appointment request letting her know the what and why, explaining that i was looking to be prescribed a controlled substance that I had been prescribed before, the reason i was requesting it, and what i had already tried that didn't work, just as another medical professional advised would be best. My appointment was at 1:30pm, in the middle of my work day, so when I had trouble deciding whether or not to take off for the day, the email I received sealed my decision. That email stated, exactly "We received your request, and yes, we CAN help". At 1:30pm, I was advised to join the video conference, but could not make it to the actual meeting until I processed the payment they were requesting. The EXACT SECOND I submitted the payment, I received a message from the doctor, Pascale Kidane, PNP, and it said I cannot prescribe you any medication, I don't have any referrals for you, your card won't be charged. BOOM, she canceled the appointment I just PAID for with no reason. When I asked her if I could kindly ask why, she said " your medication history". At this point I knew she was calling me a drug addict, and I REPEATEDLY requested this doctor to PLEASE TALK TO ME. She then got pretty rude, and doubled down on me being a drug addict by saying there was suspicious stuff even recently, which made no sense and is a flat out lie, and unsurprisingly she refused to elaborate. She then tried to tell me no doctor/patient relationship had been formed, even though she charged me the fee, was communicating with me over text about my medical history, and knew enough about me to call me a drug addict, so i would been to differ there. I was so mad and upset at this point i started having an anxiety attack, and this whole thing ended with me in tears in my wife's arms wondering how a medical health professional could treat a patient in distress line this. I tried to send a few more messages to explain, and contacted the marketing girl who sent out some of the emails to me, who promised me the provider was going to contact me, said she spoke to her herself and that she would call soon. That never happened, not yet anyways. I decided this treatment was unacceptable from anyone, especially a MENTAL HEALTH DOCTOR TALKING TO SOMEONE IN AN ANXIETY CRISIS, and this is just my first stop in my crusade to inform people about this particular provider. I also plan on filling a complaint with the BBB, the Virginia Department of Health, and will be posting this review on any website that contains the keywords Pascale Kidane, PNP or virtualpsychiatriccare.com.

I’ve had great treatment during COVID when the nurse practitioner’s were able to treat across state lines. Treatment then stopped after the expiration of COVID to treat across state lines because the nurse practitioner’s are not licensed in my state. I was advised by a nurse practitioner as long as they are licensed in New York, I can have a virtual appointment as long as I am in New York for the appointment while changing my pharmacy to a New York pharmacy. After two hours of waiting in the Port Authority, I was denied treatment because I was told it goes by state residency. If that were the case I would not have scheduled an appointment. False and confusing information by this group without a response from my nurse practitioner regarding what I was told and what had actually happened. Very disappointed.