VirtualpostmailReviews of virtualpostmail.com

I had a great experience with Ereka at VPM. I had a package and UPS wasn't updating me on where it was. Ereka was very nice and helped call up UPS for me. It was nice to be dealing with Ereka the entire time instead of many different people and she was really nice to me and helped make sure the package was delivered by UPS. I've always gotten really great customer support with VPM and Ereka went above and beyond.

Virtualpostmail offer a great variety of services for businesses with their TruLease service being a very rare and valueable service out there in the market with very competitive pricing! And what really stood out to us is their absolutely top notch customer support! We had quite some questions and not only did they reply so fast and detailed to every single email of us but they even offered so much advice as well as shared a ton of extremely valuable feedback and recommendations based on their own experiences and what they see in the market as trends. Thank you so much again and I highly recommend this company!

This company went above and beyond to make my life easier. If you are a very nomadic person, this is much better than the Postscan and iPostal1 type services. If you are nomadic, this business caters to people like you. With many other places, they subcontract their services out to local places and provide them software and training. If you need support, you can get it from the local place or from their main call center. With the main call center, you might get someone good, you might get someone terrible. With the local place, they may do a variety of different things: they may be doing all sorts of shipping for other people, they might lease out space, they may be a retail store where people stop in and buy boxes and send something while your package is sitting on the counter waiting to be processed. If this local places decides to no longer work for the franchisor, you have to find a new location, which can be extremely inconvenient. There also may be new people being hired all the time at the local place without much oversight from the larger company. It's a bit riskier. Because VPM is slightly smaller than larger competitors but own their own buildings, I got a different level of support. I had a problem due to unexpected difficulties I was personally dealing with and they were extremely flexible and bent over backwards to accommodate me, going far above and beyond what they needed to do. They saved me 60 hours of time during a time when I had no time and I was busy and exhausted. There are a few downsides to this company: they tend not to be available 24 hours a day because they don't run a call center, but do respond quickly to questions. Another downside is their website portal shows some shipping costs and prices if you are sending something out, but it does not automatically show you all the different shipping options and costs that are available. If you want to ship using another option not listed, it's less convenient. With all the locations VPM has, they own and control them, there's less risk. VPM was extremely reliable for me, easy to reach, did everything I asked for and did a lot they didn't have to do. If you are a nomadic person looking at different options due to traveling or lifestyle, this is an A+ option.

I've been using this service for 3 months. I only have positive experiences. The email is scanned daily and sent via email as an attached pdf. I once had to use the option to have the mail forwarded to me. It was sent fast and delivered in excellent quality. I used this service for mail (letters and documents) and can recommend it for this purpose.

Any questions were answered quickly with links & tips to better help me understand and this made the whole process of signing/setting up a breeze. The website is intuitive and they also have videos on utube to help. I did a bit of research before I chose Virtual Post Mail and they seemed to have the best value overall. So far I couldn't be happier with their service. Thanks VPM! :)

Writing this review after signing up with another virtual mail provider who is much worse. I was with VPM from 2015 to 2020 and they never let me down. The fees were reasonable and the scanning was fast. I wish I never cancelled. Their support was even timely and helpful. I never had a single complaint about their service. As long as they haven't changed since last year, I recommend them, especially since their competition is way worse.

I've been a customer of Virtual Post Mail for 5 years, and I have found their service to be absolutely perfect! I'm not sure I can recall a single error VPM has made - not one. Any time I have contacted support I have received an intelligent, thorough, and prompt response - polite, professional and helpful. I live full-time in a motorhome, and travel the country routinely. VPM has been exceptional for me - and at very reasonable cost. FYI, I was with Traveling Mailbox for less than a year and switched to VPM because I was unhappy. Traveling Mailbox's service was sluggish and their support sort of snippy and unhelpful.

After 18 months I'm extremely happy with VirtualPostMail. I've used it as my primary address while traveling long term. The UI is very simple and intuitive. Scans and forwarding have always been very fast. Scans are of excellent quality. The price seems reasonable, even though we don't get a lot of mail. A couple of times I've asked for mail to be scanned and it turned out to be a booklet. I was happy that they informed me and gave me the option to forward, rather than scanning all the pages.