VirtualpostmailReviews of virtualpostmail.com

A few suggestions to improve virtualpostmail.com. 1. I have called customer support about 10 times now and have never been able to get someone to answer the phone. I suggest hiring more people to answer the phone. 2. Offer UPS when shipping packages. Make it simple, show the price of UPS and USPS and allow the customer to select which option they want.

We've been paying VPM $35 a month in anticipation of moving abroad, which got delayed multiple times due to COVID. We've wasted many hundreds of dollars. They advertise their "service" as working just like any other mailbox. The USPS refuses to forward our mail to our new "address" with VPM and when I contacted VPM for help, they recommended having my neighbor forward my mail to my "new overseas address" ... which is not feasible because we don't have a permanent address while we're getting settled. Their cheeky "solution" basically means their expensive service is beyond useless. I'm furious!

I singed up and sent in everything asked from them, later i get an email saying my id is not accepted because its suspended or cancelled. What the hellllllll..... my license is good they just stole my money and give a run around. I was unable to get through to a live person.

Never forwarded any mail. Took my money, ghosted me, then closed my account. No explanation, no communication, just shady business.

They do not allow pick-ups! So you always have to pay for any package shipment(can be pretty expensive) You cannot just add any amount of credit other than their pre-set figures, so you wanna put in $16 for shipping cost? you gotta put in $25. it's a very classic scam. My cc was charged to an amount without my prior consent. I did not authorize the transaction, let alone the skyrocketing amount they had charged. They offered no remedy, and only blamed the shipping company. Shouldn't that be illegal???

I attempted to use them intermittently as I was moving to maintain a stable address, but then decided to use them once I was settled also. A family member sent me a package last week and i was alerted to it via email. I logged on and forwarded the mail to my current location, which had worked no problem just a week before with some other forwarded mail. The cost to forward the mail was $11+ but I did it anyways. Now a week later and after filing a claim with USPS the package has landed back at virtualpostmail's facility! The customer service representative who was assigned to me "Laura" said it's not their fault and that it looks like I must have filed a change of address with USPS causing this loop. She then continued by saying since its not their fault (which it is since I didnt file a change of address) that they will not issue a refund. So to get my family's package they sent me they said I could drive up and get it myself (still paying them a fee of course) or to upgrade to UPS or Fedex to get it redelivered. Do not use this service. I thought it would be convenient as I travel alot. It's a waste of money and a waste of time. There are so many other services out there to give your money too that actually value their customers!!

Highly unrecommended. Very bad experience. They do not realize your mail is your personal property, and the seriousness of handling it. This was my first experience with 'virtual mailboxes'. I have since learned that the company to choose is the one who has been around the longest and that paying more is worth it. They should be shut down.

Not recommended. I was a customer for over a year. I had a balance of five dollars. They closed my mailbox without warning or notice. I lost invaluable correspondence and suffered greatly. I sent letters, attempting to get in touch with whomever runs the company, without a response from them. They are sick.