VirtualPBX Reviews | Read Customer Reviews of virtualpbx.com

VirtualPBXReviews of virtualpbx.com

3.866 reviews
Computers & Phones
PO BOX 8351, San Jose, California

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VirtualPBX

About VirtualPBX

For just $15 per user each month with no contracts, VirtualPBX delivers a single, all-inclusive cloud phone plan built with the radical simplicity that growing businesses deserve. Known as the Smarter Voice System, our platform completely eliminates confusing tiers and hidden feature gates, giving your team unlimited US calling alongside core tools like smart routing, ring groups, and mobile apps. To ensure your business never misses a critical lead, you can seamlessly add our conversational AI FrontDesk for a flat $99 a month to handle intelligent call routing and answer customer questions twenty-four-seven. The system is built to grow with you, offering an easy path into advanced messaging or full contact center capabilities as your operational needs evolve. Most importantly, you are always backed by a knowledgeable, U.S.-based support team that genuinely understands small business, ensuring you have the right people standing right behind your technology.

VirtualPBX (virtualpbx.com) has 66 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: virtualpbx.com
Website: virtualpbx.com
Category: Computers & Phones
Location: San Jose, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VirtualPBX reviews

Showing 40 reviews with 5 stars · Clear filters

customer
Jan 11, 2023
I cannot say enough good things about…
I cannot say enough good things about this company. All of their personnels had always serviced me with excellence
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Benjamin M.
Jan 10, 2023
VirtualPBX has made setting up my…
VirtualPBX has made setting up my account very easy, and having 24/7 support I can have many of my issues resolved in a matter of minutes. I am happy that I switched my business to VirtualPBX, we save money, and have better features. I would recommend VirtualPBX to anyone.
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Aiman K.
Aug 11, 2022
Great experience
Great experience
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Brian P.
Jun 14, 2022
I've been with them for about one year…
I've been with them for about one year now. Onboarding - The individuals training during the onboarding did a great job. They are available for your calls and friendly. Help - I've contacted them via the phone or website chat and their help team was available rather quickly and addressed my concerns immediately. If it is an on going issue/resolution, they have a follow up team. I purchased a PA-system type speaker to work in my warehouse. I called for help, they gave me a document to flow that worked perfectly. When I bought a second one slightly different it wasn't working. I provided them with the error code and the tech fixed the problem within 5 minutes -- something to do with codex. I would recommend this company to anyone. It does help to have some knowledge as they cannot do everything for you -- but they do try their best.
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CorpRipoffCritic
Mar 30, 2022
Escalation Support
Their workday representatives and 2nd tier representatives are the very best I've experienced in the tech industry in the last 20 years. Especially noteworthy is that 2nd tier support actually calls me periodically with updates fixing a problem with their softphone on the Motorola Razr5g phone. I've never had any other company follow up repeatedly, and I've been in the tech industry for more than 3 decades.
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Jeff A.
Dec 6, 2018
Virtual PBX is a great service and more…
Virtual PBX is a great service and more importantly the customer care and support that I received from Kathy Melendez was world class. Great service.
Response from VirtualPBXDec 11, 2018
Hi Jeff, This review absolutely made our day. We are happy to hear that you are impressed with our service and customer care. Please don't hesitate to reach out if you have any further questions. We look forward to continuing to serve you and your business. Happy Holidays! Charlie, Community Strategist
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Kenneth C Collins S.
Nov 12, 2018
Kathy Melendez is the Greatest
Kathy Melendez is to be commended for assisting me with my transition from V Console to my DASH accounts!
Response from VirtualPBXNov 12, 2018
Hi Kenneth, Glad to hear that you had a smooth transition to Dash! Kathy is one of our rockstars. We're very glad to have her. Please don't hesitate to reach out if you have any questions about your new Dash Plan. We look forward to continuing to serve you and your business! Charlie, Community Strategist
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John W.
Nov 15, 2017
Thank you Kathy Melendez!
Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.
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