Bango L.
Predatory Billing: Charged $150 After a $1 Trial Without Consent
I am writing this to warn any potential users about the deceptive billing practices used by this company. I signed up for a 1 USD trial in October, which I understood to be a one-time payment. After a month with no charges, they suddenly began billing my card 30 USD every single month starting in December. I have now been charged a total of 120 USD for a service I never authorized and, haven't even logged into for the past four months. When I reached out to their support team to resolve this, I was met with complete arrogance. They claimed they "cannot" cancel the subscription from their end and refused to issue a refund, citing a user agreement that was never clearly disclosed. They are essentially hiding behind technicalities to keep money that was taken without informed consent. I even challenged them to check my actual usage and login history that would prove I haven't used the platform during the period I was billed. This resulted in them simply ignoring my messages. This is not how a legitimate business operates. If you value your money and expect transparent business practices, stay far away from this platform. I am now forced to resolve this through a formal bank dispute and a fraud report, but I will not rest until I see justice. How come they can’t remove my subscription? That’s outrageous!




