Virgin Wines USAReviews of virginwines.com

Order my first promotional case as It included 2000 Virgin America bonus point. Months go by and not a single point was granted to my account. When I called I was told by a very rude costumer service agent that " I am asking for something for free" as according to him the promotional points are given only after a costumer purchase a SECOND CASE. What a joke!!!

I ordered a 12 bottle case of wine under offer with 40% discount and with two free bottles included priced at 109.99 and instead they sent me a different case with a tiny discount and no free bottles priced at 89.99. When I let them know they indicated that I needed to be home between 9-5 for their delivery drive to collect it. I said I couldn't as I worked and could they replace in the evening or on a saturday. They said could I leave it with a neighbour but that they couldn't give a time and the neighbour would need to wait in all day. After a lot of emails back and forth I said just leave it and refund me the difference. They said that based on me preferring to keep the existing case they would refund the difference. I replied about how patronising they were about 'me preferring to keep the existing case' honestly whole process is awful - they get it wrong and make it your problem to sort it out. Don't bother using them - absolutely awful process and service.

I never use the OMG, but these are OMG making me sick. I would not give this as a gift to people I don't like. Its the worst wine I have ever had. BOOO. I had the case delivered and tried 4 different bottles. I thought oh well maybe the last one was just a bad batch/bottle. Each one got worse, terrible, terrible, terrible. Shame on you Virgin Wines, I thought it would be as good as the air travel. Not even close. This case goes down, jump.

They sent me a case that I did not want nor order. I called and was told that they would send me a return label to ship the case back. I have had to call them 4 times over the past 2 weeks and still have not received my shipping label. Now, I have to get my bank involved to dispute the charge since Virgin Wines has not sent me the return label. Very bad company to do business with.

After placing a one time order for a case of wine, the company started me with a membership. Though there was never an initiation email sent, they took the liberty of ordering a case of wine to my old address and charging my card on file. The charge was three times higher than the only order I ever placed, and they did not even verify my shipping address or credit card details. I have moved since the initial order was placed. They are less than helpful in canceling the shipment, and have advised me to do it all via FedEx. It should not be my responsibility. They refuse to process the request for refund until the case is back in their possession. The refund takes another 7-10 days, so I believe they should be far more proactive, and take care of it immediately in good faith. Especially since they have the cancellation details provided by FedEx. Companies like this shouldn't last long, and I HIGHLY RECOMMEND to NEVER do business with them.

I would like to give the company the benefit of the doubt but really don't know how. This company is god awful. Consider the following events. 1. Site says delivery week of Jan 19th 2. Later it just changes to week of Jan 26th (without any email notice) 3. When I called a week later, customer service said they had shipped the order. When I spoke to the supervisor, they said they ran out of wine but that it would 100% be sent out that day. 4. I called 3 days later for the tracking number. Box still not shipped becaues the computers were not working but would investigate and call me back in 2-3 hours. No phone call back (of course not!) 5. Called again and spoke to a supervisor and asked to speak to her boss. She said "My boss doesn't talk to customers." In a customer-centric world, not sure that's the best answer. She had no issue with me canceling. She simply couldn't care less 6. Spoke to supervisor the following day (different one) who said he would email me later (of course no email received). I would have cancelled a long time ago but will do so today. Not sure why I was so patient with the absolute worst company I have ever seen. Conclusion: 1 star is too high and spend your $150 / month on getting good wine AND great service

I ordered a case of wine on November 8th and never received the wine or any communtication about my wine until today Decemeber 29th. Evidently the wine shipment was damaged by the shipper but I was never informed until almost 2 months later! I was planning on giving the wine as a Christmas present but that's hard to do when it never arrives and Virgin doesn't contact you. I understand that the shipper caused the damage but Virgin totally dropped the ball on the customer service side. I have used wine clubs before with zero problems. It is actually pretty funny. Customer service called me today to ask if I had enjoyed the wine. You think they would have looked at their computer screen and noticed that I never got the wine before calling! It felt like the customer service rep was completely apathetic to the situation. 0 of 5 stars for poor customer service.

I ordered and was enrolled in their service, no problem. Then I tried to buy wine. Their online system did not have the same wines as their catalog. "Order a case for $99 with any other 12 bottle purchase"- did not work. I tried twice and even called them. They told me "the online orders do not show up in their system "right away" but they could fix it if I called back in a few hours". Called back and they told me too bad- too late!!! Sent the wine- a gift- with none of the gift messages so my parents almost sent back. Then they sent MY wine, the club one I had enrolled in- to my parents (!!!). They are in a retirement home and in their 80"s and on the other side of the country so its a HUGE inconvenience. Every time I call and complain they are like "Too bad". Even tried ONE MORE TIME and still could not order the wine. They are liars and their customer service is HORRENDOUS. STAY AWAY!!