Virgin Wines USAReviews of virginwines.com

I signed up for a Virgin Wines wine club for my wife and have been a member for a while now. Originally the service was great; The wines and rating system were nice. The included tasting notes and information on the wines were a nice touch. Unfortunately for the past 9 months or so the quality of service has declined dramatically. I have had to cancel my more recent shipments as they have been delayed well over a month. Any time I reach out to customer service they tell me they are 'changing warehouses' and this is a 'one-off'. Apparently they don't understand what a 'one-off' is, nor do I see how a warehouse change could impact deliveries for the majority of a year. When I responded saying that I'm tired of receiving they same excuse, they responded basically calling me a liar saying my shipments have been delivered on time. Yeah, no kidding because I cancelled the delayed ones. Maybe a little more attention to detail next time "Brittini"? Additionally they will sign you up and opt you in for cases you never agreed to or signed up for called 'Seasonal' or 'Holiday' cases. You won't know anything about it apparently unless you receive a flyer in the mail (didn't get) and then see a random charge on your account for a case you didn't ask for. I would not recommend this wine service to anyone that values their time or energy. I typically don't leave bad reviews for companies unless the service I've received is what I would consider exceptionally bad. Take my word for it, or find out the hard way. The choice is yours, but don't say I didn't warn you. Currently searching for alternatives.

Have been a member since 2013. Over the past few years the quality of wine and the service have dropped severly. Twice this past year I had to contact them about deliveries only to find out the issue was on thier side. Customer service is the worst I have ever come accross odds are they will NOT handle your issue.By the way three months later I have yet to recieve my last delivery Warehoue Issue!

Terrible! My last two orders were severely delayed due to a warehouse move... there is only so long you can continue to use the same excuse!.. After a two month wait for my last order despite numerous calls, it's still not delivered. I have cancelled the order and closed my account. *************************************************************** Virgin replied to my comment saying they have messaged me directly. No message has been received. I have called and email over the last two months with no resolution! I called and sent an email to close the account, but as at today it remains open. I have emailed the CEO directly to expedite the closure.

Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Signed up for Virgin Wines in 2017 for quarterly (every 3 month) deliveries $139 a case + $19.99 shipping. $170 our the door/4 times a year seemed reasonable to me for 12 bottles of new interesting wines I wouldn’t normally try. First few deliveries of 2017 were ok, but by the 3rd shipment I decided the quality and selection I was receiving was not worth $170 even every 3 months. Began delaying Orders. By 2018, I had received a shipment in January and May (May I tried to cancel before shipment and was told by a customer service agent this was completed and refunded) - yet a case arrived anyways a week later and no refund received. On the date the May “canceled” order was received my account stated that my next shipment was scheduled for Nov. as per my 3 month delay request. On June 8th, my account was Charged for $170 for ANOTHER shipment without notice?!?!? Basically they charged me for June immediately once they saw I had delayed the 3rd to Nov to guarantee a 4th delivery in the year without my knowledge or consent. I was never signed up for monthly shipments in the first place and now they think it’s ok to charge me the next month after an unwanted order was already received the previous month?!? “You can always delay your delivery if you have enough wine” .... BS!!! Read the fine print people. Trying to get a refund for the June shipment now and CANCEL my membership in full has been like pulling teeth. You CANNOT cancel online you have to call them (first clue they are a scam) and everything they tell you over the phone is lies and cannot be confirmed or disputed easily with credit card company without written record. If you signed up with PayPal you’re even more screwed on refund but can remove them as a preauthorized purchase in your PayPal account for future. Also worth noting, the wine case selection become poorer and poorer as my membership went on...not just my opinion but pretty much everyone I shared the bottles with. Gross fraudulent bait and switch membership scam really wish I never joined for the airline points. Stay Away!

I cancelled my "club" membership in January 2017. They randomly sent a $170 case to a family member in November 2017, and billed me for it without my consent. The customer service rep said they "skipped" my other cases in the club but for some reason sent this one. This is a scam. If you get a deal, cancel your credit card afterwards.

I had to cancel my credit card to stop virgin from stealing from me. I used to fly Virgin only never again

i never received the wine, never signed for the wine and they won't give me more than $40 off of the $172 they say i owe them.