Fasbags - Crozus was founded in 2019 with a mission to deliver Luxury for Less while becoming one of the most trusted and leading stores in the market. Since our launch, we have built strong, lasting relationships with our customers by putting customer satisfaction first in everything we do. Satisfaction Guaranteed: 30-Day Free Returns, Exchanges, or Refunds | Free & Fast Shipping | Duty-Free. If you have any questions about our products or your order, please feel free to contact us. We're here for you - today and always.
Fasbags (vipfasbag.com) has 455 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
vipfasbag.com
Website
vipfasbag.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The quality of their bags is absolutely amazing. I’ve bought tons of bags from them in the past and have never had a complaint about a single item even if there was ever a complaint they are very diligent and quickly replaced and send a new item which is always an improvement. I will definitely be coming back for more.
Response from FasbagsJun 20, 2025
Thank you so much for your kind words and continued support, Taqwa! We’re thrilled to hear you love the quality of our bags and that our customer service has met your expectations. Your trust and loyalty mean the world to us, and we can’t wait to have you back for more beautiful pieces.
SW
Sharron W.
I love all of my purchases
I love all of my purchases. Dealiax Bags, shoes and Luggage are made of high quality materials and are true to the originals. My sister loved her Louis Vuitton Horizon 55 luggage and I loved everything. Their Customer Service are top notch and Azura stayed in constant communications with me. She is truly a professional who cares. Thank you
Response from FasbagsJun 20, 2025
Hi Sharron, Thank you so much for your wonderful feedback! We're so happy to hear you and your sister loved everything. It means a lot to know that our products and services lived up to your expectations. We truly appreciate your support and can’t wait to serve you again soon!
GL
Grace L.
Great customer service
Great customer service. David is responsive and communicates clearly. The wallet is beautiful with good craftsmanship. 👍👍👍 I can’t wait to see the tote bag.
Response from FasbagsJun 16, 2025
Hi Grace Liu, Thank you so much for your lovely feedback! We're so glad to hear you love the wallet and are happy with our service. Your tote bag is on the way, and we can't wait for you to receive it. We’re sure you’ll love it just as much!
NA
Nancy
Awesome store
Awesome store!
Great products and excellent customer service!
David and Azura take great care to make sure the customers are happy with their purchases . They are very reassuring and pay attention to every detail. I have made several purchases with them and will continue to shop here.
Response from FasbagsJun 16, 2025
Hi Nancy, Thank you so much for your kind words! We're truly grateful for your support and thrilled to hear that you’ve had a great experience with us. We always do our best to take care of every detail, and it means a lot to know it’s appreciated. We’re excited to serve you again soon!
DA
Daniel
Good service
Good service . Exelent product. Thank you guys.
Response from FasbagsJun 9, 2025
Thank you so much for your pretty feedback, Daniel! We’re thrilled to hear you’re happy with our service and product. Your support means a lot to us. If you need anything else, feel free to reach out anytime!
LE
Leon
Finally resolved - refund
Here we go again, with this online retailer. My last review was a one star due to poor customer service with shipping issues and lack of resolve with my order. I requested a full refund on Thursday, May 29th. I got an immediate response stating "they will process my refund within 3-5 days." The next day, Friday, May 30th I received a text asking me to remove my one star review. My response was, "once the refund is processed and deposited into my account I will consider, but not until then." They replied, refund is processing, and if possible please remove the review ASAP as they are working hard to resolve everything. On Monday, June 2nd I received a screen shot text stating my refund was complete and refund details were emailed to me. The text also stated, "my manager has refunded me. Have I received it?" I checked my account, no refund. I called my bank, to verify if my refund was pending or rejected and my bank did not show any deposits from this online retailer. I then checked my email, since they stated they emailed me the detail of my refund and I did not have an email in my in-box or my spam. The 3-5 days for the refund to take place have passed. I texted the online retailer, on June 2nd to inform them that "I did not receive a deposit." No reply from the online retailer. I sent another text the next day, June 3rd "when can I expect my refund? I inform them that, "once again, I'm told something is resolved by them when in fact it is not!" No response from Online Retailer!
I hope people read my reviews on this online retailer before making a purchase with them! I don't write negative review, just to be writing them. This was my true experience and I must take a stand to hopefully get resolution (my refund)!
6/9/2025
I'm adding this updated response to the reply of the online retailer. They indicated a refund was posted on 6/5/25, I do not see a refund from Fasbags. What was the amount of the refund, so I can have my bank double check any pending deposits. The online retailer also indicated, my package was delivered. I do not have a package that was delivered. I clicked on the original tracking number provided to me and it does not show a package being delivered.
6/11/2025
This is my final entry on this online retailer. I just confirmed my refund was finally sent and processed through my bank. I'm happy the online retailer honored my refund request and I consider this matter CLOSED / RESOLVED. As previously stated, I do not write negative comments unless my experience was negative. I hope this online retailer can improve its shipping process. My recommendation is to utilize UPS, FedEx, or USPS to guarantee proper and timely shipments in the U.S.A. As for refunds, if you can process orders immediately, you should be able to process refunds in the same way. My refund took extremely too long and created un-necessary frustration and a lack of trust as the customer.
Response from FasbagsJun 5, 2025
Hi Leon, Thank you for bringing this to our attention. We're truly sorry for the ongoing frustration and the lack of clear resolution you've experienced. This is far from the level of service we aim to provide, and we understand how disappointing this situation must be and especially after the commitments made to you.
Your concerns are valid, and we're currently re-examining your refund request in full detail. It’s unacceptable that you've had to chase updates, and we also regret any undue pressure you may have felt regarding your review. We will improve our service better in the future.
As of 06/05, our manager has processed your refund, and your bag has been delivered. However, we have not yet received a response from you. Could you please confirm if both have been received?
We look forward to your reply so we can ensure all your concerns are fully resolved.
SG
Sai Gon Nail S.
I order 3 items ( LV,CN,GC) .I Love CN…
I order 3 items ( LV,CN,GC) .I Love CN bag from fasbag.It is very nice - beautiful leather.Customer Service is nice .Just one thing - shipping take so long -more than 1 months.
Response from FasbagsMay 30, 2025
Hi dear, Thank you for your lovely feedback! We’re delighted to hear that you love your CN bag and found our customer service helpful. We apologize for the extended shipping time and truly appreciate your patience. We’re actively working to speed up delivery and improve the overall experience for our customers. Thanks again for choosing Fasbag. We look forward to serving you again soon!
JW
JA W.
Bought a great bag! Shop with Fasbags!
Ordered a True to Original bag from Fasbags-Crozus. Beautiful leather bag that closely mirrors Chanel bag. Very satisfied. I submitted request for particular bag. David was very kind and supportive in locating the bag, sending pics and checking on receipt. He followed up with helping to find other desired bags. Great customer service, great quality and great pricing. Will purchase additional bags for sure! Highly recommend !!+++
Response from FasbagsMay 28, 2025
Thank you so much for your kind words and wonderful feedback, JA! We're thrilled to hear that you're enjoying your bag and that it met your expectations in both quality and design. Your satisfaction means the world to us, and we're honored by your recommendation. We look forward to assisting you again soon and helping you add more beautiful pieces to your collection.
