ViperatechReviews of viperatech.com

I ordered an Intel i9-10980XE which Vipertech listed as in stock. The funds were deducted from my account right away and the problems pretty much started right away. I was told product would ship in 7 days days after order was placed, one said shipped DDP and another said I have to deal with customs. I did not receive my order until 22Aug23. I was told " It is enroute but no tracking until it lands in your country." When I went to chat after 8 days I was told it was not shipped. Now bear it mind it more often than not took Viperatech days to reply to my questions regarding this order, asking for delivery status. After days of no replies I made a review explaining what my experience with Viperatech was like so far. Within and hour or 2 I started getting messages from Vipertech, here is the exchange: V: "Management has informed us your order is being cancelled unless you change your 1 star trustpilot review." 15/8/23 7:41 Me;" And how do I know if I delete my review my order will actually be shipped?" 15/8/23 7:41 V: "Change it now, manager says, or they are cancelling the order is what we are told. VIPERA - 15/8/2023, 7:42 Manager says this cpu was hard to find, we have paid for it from our partner in advance We will not fulfill your order if that review stands. Funds will be returned to you if it is not rectified. Furthermore, it was bought at a loss, $1300. Change it, or we cancel. You have 2 hours to rectify manager says. You can always put your review back up if it doesnt ship but as it stands, they will not ship anything with that review up." Viperatech 15/8/23 7:43 Now the thing about that exchange. I made the review on a Google account that is not registered with Viperatech. Another thing I would like to point out is where Viperatech in the above exchange said they paid more for the CPU and sold it to me at a loss. I checked Viperatech website for the CPU after that claim and the price went from $1,050 to $1,398. I checked the site again and it was back down to $1,050. Viperatech is not honest on what they have in stock, when/if it was shipped and are very, very slow to respond to customer questions/concerns. How would I describe my experience with Viperatech? Something between a dumpster fire and a nightmare.

response to viperatech response. perhaps you should not list the item as in stock and actually have it say somewhere on the page that its a preorder. this to me feels very misleading second response first i am not angry but i am disappointed and this is why i only place an order for one small item with new companies i have not dealt with. second how am i as a customer suppose to know they were not released yet. listing them as in stock and shipping within ten days in no way says that it is a preorder. i could have preordered this item from many different companies at a lower price but decided to try viperatech for the first time because you listed it as in stock unlike other companies that listed it as a preorder. i wrote the review to warn other consumers that when your items say in stock that this is not necessarily true which you could have easily just taken ownership of and fixed on future listings but preferred not to address the issue of the way it was listed but just say my order was a preorder. since that was your response i wrote my response to bring to your attention for a second time listing items that way is a misleading way of doing business in hopes you where a reputable company and take ownership of this and correct it in the future so others are not ordering in stock items that are not truly in stock but instead you are trying to shift the blame to me as your consumer. i don't want anything from your company but the item i ordered and for you to fix your website to not have misleading information on items in the future.

scam scam scam scam scam scam

Ordered GPUs from this company for a critical business need. Specifically ordered Gigabyte RTX 3090 blower style GPUs as we needed that form factor to fit in our chassis. These are not typically available in the USA, and Vipera was the only place I could find them, so we placed an order. 10/27/2022 - Order placed 11/8/2022 - Email sent to check on the shipment tracking - No Response 11/11/2022 - 2nd email sent to check on the shipment tracking - No response 11/17/2022 - 3rd email sent to check on the shipment tracking 11/17/2022 - Finally responded, order is with freight forwarder, no tracking available. But they will reach out to shipping company to get tracking info by tomorrow. 11/18/2022 - It's "tomorrow" still no tracking info, Vipera never followed up. 11/21/2022 - 4th email sent to check on shipment tracking 11/22/2022 - Response with vague shipment information originating in Taiwan. No tracking available. 49 Days Later 1/10/2023 - Package finally arrives, open it to find out that they shipped the incorrect items. Instead of the NEW blower style RTX 3090s that we ordered, we received REFURBISHED triple fan RTX 3090s. Again, we needed a specific form factor for our project, so these were useless to us. The weird thing was our order was placed for Gigabyte GPUs and our shipment came directly from MSI. 1/11/2023 - Email informing Vipera of their mistake. Website shows they still have 7 units in stock of the GPU that we ordered. We asked them to ship out the correct GPUs and send a return label for the GPUs we received. - No response 1/26/2023 - 2nd email informing them of the mistake and trying to rectify 1/31/2023 - Finally get a response, they are now out of stock of the GPU that we originally ordered and it is discontinued. They "recommended" that we "upgrade" to a to a Quadro RTX A5000 and they would only charge us the difference in cost, and additional ~$2000. How generous. No way I would offer this company any more business. Now the real question is: how long will it take to get a return label and actually get a refund? This place is a joke. They are error prone and unresponsive. Shipping takes forever. I made the mistake of selecting this as a vendor for some critical parts of an engineering project. If you are a business or large corporation looking to source hardware, stay far away from this company. If you're okay waiting 76 days for delivery, with no tracking information, and needing to email them 3-4 times before you get an unhelpful response, then go ahead and order from them.

Orde#10751 date November 16, 2022 €2,641.86 No Shopping No answer to ticket Ticket ID: 1139363b38642cfcd6 shop have stores on amazon, newegg and bestbuy, but prices is to high, i think is only is for people think "oh, its trusted store" and send money, but realy this no have ansver to order...

This is my last review about Viperatech and I only post this because I saw that somebody from their side posted a response to my previous review. For the sake of truth, the statement: "You were repeatedly warned that the AMD BC-160 was a discontinued product and implored you to select an equivalent alternative" is completely false and I will explain why. I was informed 30 days later after my payment for a product that supposed to be "on stock" that the product is no longer available and I was asking for a refund but was firmly refused. Instead of refund I got a proposal for receiving lower grade units overpriced which I have declined. Finally I got the BC-160 but these are heavily used. Also I have asked for the warranty terms and still got no answer on that. Please consider these aspects on your next Viperatech purchase.

I did order purchase about 3 weeks ago up to date still waiting for the invoice to complete the order!

I got this invoice number, SI-917 I can´t pay by paypal, I send a message to asking for your BTC wallet and nobody anwser from 26/05, today I will sent a messageagain and nobody anwser again.