VIPEKReviews of vipek.com

I have other clothing racks and this one is thinner and cheaper feeling. When I put it together one of the shelves bent. The poles are smaller in diameter from the other racks I purchased from other companies. I don't feel that for the price this was good quality. My Alera racks are made of sturdier metal and cost the same price. The only reason I bought this rack from Vipek instead is because it had two poles to hang two rows.

I had ordered a rack with cover online, directly from the VIPEK website, and the dimensions listed online for the entire clothing rack were not the same as when I measured the rack at home. The measurements of the rack at home, once received and assembled were a lot smaller than stated. Once I called customer service, and explained, they were going to ship the correct rack, but they emailed me again and asked me to send photos of the rack, so I did. After review, they said the measurements listed online were of the cover, not the clothing rack. Then I sent them photos of the measurements of the cover and it was still smaller than listed. I advised, I had received the wrong clothing rack, after I dug deeper and searched other racks, and found another model that resembled the measurements I had sent out to customer service, but the rep. said, they didn't send me the wrong, that after review they could only issue a $50 dollar refund. I didn't want to go back and forth on this issue, so I accepted the refund, but I was not happy at all with the purchase. I purchased a rack with the dimensions I wanted and received a completely different rack, that was smaller. On another note, I will say, that I do like the clothing racks from VIPEK, they are easy to assemble and light. Not super strong material, but strong enough to hold the majority of my clothes.