ViovioReviews of viovio.com

I spent weeks designing a beautiful photo book for my mum's 80th birthday and I had it printed with Presto Photo. I received it with several defects, such as folded corners, damaged back cover with stains on it. When I sent an email explaining my disappointment, I was told that this must have happened during the shipment and that there was nothing they could do for me. My opinion is that if they are responsible for the quality until their final customer receives it. It's vey disappointing.

I've been using this company on and off since 2011 with no issue, satisfied with the product and service. In more recent orders there's been a variation in the packaging used to mail my booklet. When a box is used all's well, when an envelope is used it has arrived bent by the deliverer along with my booklet binding. I contacted the company and was told there's nothing they could do to control the packaging used by their print floor, that USPS is notoriously rough with deliveries and I should use (the more expensive) fedex option instead. It seems crazy that they cannot control their box vs envelope issue. They reprinted the first damaged delivery. The second time it happened the exchange went less well, with the support person ultimately suggesting theirs might not be the company for me. Sadly, I guess he/she is right.

Unacceptable print quality compared to Apple printing, which is all I can compare it to. Photos which were sharp when uploaded come printed blurry. Skin tones which were accurate when uploaded come back grey. Support denies the problem and are not co-operative. Would never use them again.