VinovestReviews of vinovest.co

Response from VinovestMay 15, 2025

Hello Matt, Thank you for sharing your experience—your concerns are absolutely valid, and we're sorry to hear that your investment has not met your expectations. Wine is a long-term asset class, and its performance can vary significantly depending on broader market cycles. Over the past few years, the fine wine market—like many alternative investments—has faced headwinds due to global economic conditions, which may have impacted the performance of your portfolio. That said, we understand how frustrating it is to see your wines decline in value, and we're here to support you in navigating your options. Regarding fees: our monthly fees cover storage, insurance, provenance verification, and account management. Interest is only charged on overdue balances, and we strive to give ample notice before doing so. That said, if there’s been any confusion or error, we’d be happy to review and discuss it directly. We take regulatory compliance seriously and operate under all applicable laws and standards. If you feel something hasn’t been handled properly, we genuinely want to hear from you and make it right. Please reach out to our team at any time, they are always happy to help.

Response from VinovestMay 15, 2025

Hello Christopher, Thank you for taking the time to share your experience. We're sorry to hear that the process has been frustrating, and we appreciate the opportunity to address your concerns. We understand how disappointing it is to think you can liquidate your wine at any time, only to face delays when trying to do so. While that guidance was intended to reflect the flexibility of listing wines for sale, it’s true that actual sell-through depends heavily on buyer demand—especially in a slower global fine wine market. To clarify: all wines are listed for sale through third-party marketplaces that serve a global network of buyers and merchants. Vinovest does not sell wine through an internal system. Sales activity is driven by external demand, pricing trends, and liquidity for specific producers or vintages. Wine pricing on our platform is based on independent, third-party data. When we suggest price reductions, it's based on current market activity—not to undercut your investment, but to help align listings with what buyers are currently paying. That said, any pricing adjustments are entirely optional and always in your control. We acknowledge that communication around portfolio updates hasn’t always been as proactive preferred. We’re actively working to improve transparency and client reporting so you can see more clearly how your wines are priced and performing. Please reach out to our team if you have any questions.

Response from VinovestMay 15, 2025

Hello Ramon, Thank you for your candid feedback—and for acknowledging your initial decision, even as you hold us accountable. We understand how frustrating it must feel to be unable to sell your wines or take delivery as expected, and we sincerely apologize for the inconvenience and disappointment this has caused. To address your concern: yes, the wines are yours, and you retain full ownership. The current pause on shipping is temporary and was implemented as we work to redesign a more efficient, cost-effective, and reliable global fulfillment process. However, we completely recognize how frustrating it is to be told there is a temporary pause to shipment. We are actively working to reinstate shipping options as quickly as possible, and we’re exploring interim solutions for clients who wish to take delivery sooner. While sales timelines have been impacted by broader market conditions, we are also adding additional options and channels to improve liquidity going forward. We’d welcome the opportunity to take a closer look at your account and see what immediate solutions might be available. Please feel free to reach out to our team directly.

Response from VinovestMay 15, 2025

Hello Jo, Thank you for taking the time to share your experience. We completely understand your frustration and sincerely apologize for the delays and inconvenience you've faced. All wines are listed to external wine markets. These markets have experienced longer-than-expected sell-through times for many wines due to broader shifts in the fine wine market over the past few years. While not an excuse, this context helps explain why some wines—especially those with lower trading volume—have taken longer to sell. That said, we know that a multi-year delay is unacceptable, and we continually work on new options to improve liquidity and provide clients with faster exit options. Regarding your request to take physical delivery of your wines: we acknowledge that the pause in shipping has caused further frustration. We paused outbound shipments temporarily to redesign a more cost-effective and transparent shipping process—especially for international clients—but we understand how this has affected your ability to access your wines and we are accelerating efforts to reinstate this service. As for storage fees: wines remain insured and professionally stored during this time, which does incur ongoing costs.

Response from VinovestMay 15, 2025

Hello Murguiondo, Thank you for taking the time to share your concerns. We’re genuinely sorry to hear about your experience and would like to clarify a few important points. First and foremost, we take the integrity of our platform and the trust of our clients extremely seriously. All wines purchased through our service are backed by physical ownership, professionally stored in bonded warehouses, and fully insured. Clients can request delivery or sale of their wines at any time, subject to standard industry processes and timelines. Customers can also submit withdrawal requests for all available funds in their account at anytime. We welcome regulatory oversight and fully comply with all applicable laws and industry standards. If there's been a misunderstanding or an issue with your account, we’d appreciate the opportunity to investigate further and make it right. Please reach out to us and our team is happy to help.

Response from VinovestMar 6, 2025

Hi Joe, Thank you for reaching out and sharing your concerns. We certainly understand your frustrations and are sorry to hear your experience has not met your expectations. Fine wine valuations fluctuate based on demand, market conditions, and comparable sales. Adjusting your prices to be more competitive can help attract potential buyers more quickly. All wines are stored in state of the art facilities to protect the integrity of the wine and to help maintain their value. Please reach out to our team if you need any assistance with your account or if you have any questions. Thank you again.

Response from VinovestMar 6, 2025

Hello Pedro, We’re sorry to hear that your experience has not met your expectations. Providing quality service and a seamless investment experience is our priority. Our team is always available to assist with any support issues you may be facing, and we’d love the opportunity to help resolve any bugs you’ve encountered. Each customer who lists their wines for sale lists those wines to markets outside of the Vinovest ecosystem. Unlike more traditional assets the wine market can take longer for sales to complete. We appreciate your feedback. Our team is happy to assist with withdrawing your funds and providing and update on your account, please reach out at any time.

Response from VinovestMar 6, 2025

Helllo, Thank you for taking the time to provide your feedback, Wine is a long term investment and often takes longer to sell than other assets. We continually strive to update and improve selling options available. Customers can all submit their withdrawal requests with their bank info through their account settings. Please feel free to reach out to our team at any time for an account update or for answers to any other questions you may have. Thank you again.