VinovestReviews of vinovest.co

I signed up and invested in Vinovest over a year ago and intended to keep my investments long term. However, my wife had a baby and needed the money sooner than we thought. From this point, my experience with Vinovest has been truly awful. I selected to sell all my wines and liquidate my portfolio returning the sale funds to me directly. On August 18 2022, I opted to sell the wines to Vinovest at 90% value in order to get the money quickly. However, none of my funds have been transferred to my my account. I then followed up with Vinovest with a contact request (a frustrating system which can take days for a response and then replies are usually completely ignored). I sent this chase message on August 22 2022 as I had received no confirmation. Several rounds of new contact requests later I was finally able to send them the bank details they needed on August 30 2022. I was told in response to this email it would be scheduled in the next week (apparently they only schedule payments once a week). We are now on September 18 2022 and still nothing. I've sent more requests to chase up where the payment is, I was told it had been scheduled on September 8 2022 but we haven't received anything yet. I can still see the funds in my account but I'm beginning to lose hope of ever seeing them again.

Company lacks transparency and honesty with their employees on how things are going. Always given rosey outlook when the truth is grim. Don’t recommend doing business with them.

I liquidated 2 months ago - still haven't received my money back. After sending 4 emails to support after maybe a week I finally heard back saying they need my bank info. I fill it out the same day. Get told they do payouts once a week. Week goes by... surprise! Still don't have the money in my account. Don't invest with them. I work in payments and have experience in wealth management and I'm just floored at how bad my experience has been with Vinovest. There's no excuse for how long it takes to get in touch with someone - especially someone handling your money!

Their customer service is nonexistent. I have been calling and sending emails for over a week. Once they have your money they disappear.

Steer clear from this company. There is no way to withdraw money yourself and you have to go through support. Unfortunately, it becomes very difficult to get ahold of someone. When calling, no one answers. If leaving a voicemail, it goes unreturned. When emailing, they will respond to maybe 1/5 emails and often >1 week before reply. I’ve been trying to get $1,000 back from them for nearly a month. Building customer trust should be a cornerstone of any young company, and this critical area leaves much to be desired. I’ve had to file a formal complaint with the Better Business Bureau to hopefully spur a response from Vinovest.

Everything was all great until you sell and want to access your funds. Customer service takes forever to respond and it seems like they only have two people working for them and they only respond to calls and emails once a week. I believe in Fine Wine as an investment but don't trust your money with a company that does't take getting your money back to you seriously.

I unfortunately felt the need to make an account here just to share my poor experience working with Vinovest. I don't have experience with the app itself, however I worked with their VP of Operations who was both dishonest and insensitive while doing business. Disregard if you are a potential app user, but if you are looking to enter into business with Vinovest to assist with their storage facilities, I would recommend saving yourself the headache.

Sent my money, and now can't even log in to the Website. Have sent two requests for help--no reply after weeks! Do they even have any customer service????????