VinovestReviews of vinovest.co

Response from VinovestApr 20, 2023

Hi Brendan, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. Our team will thoroughly review your account and get this resolved for you as quickly as possible. We strive to be transparent with our investors surrounding all aspects of their wine investment and withdrawal. Your feedback is very important to us as we continue to grow. Thank you again.

Response from VinovestApr 4, 2023

Hello Raimundo, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear that your recent experience with Vinovest did not meet your expectations. Please know that this is not the type of experience we want our valued investors to have. We pride ourselves on being transparent with our investors and keeping them informed about all aspects of their wine investments. We appreciate the opportunity to address your concerns and provide additional background on the matter. We take your feedback very seriously and will use it to improve our services and provide better experiences for our clients. Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you again for your feedback.

Response from VinovestMar 3, 2023

Hi, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We do apologize if you have had any issues with your liquidation. We recently made updates to the liquidation process to make it easier for customers to know when their wines have matured and it is the best time to sell their wines. We strive to be transparent with our investors surrounding all aspects of their wine investment, including the timeline for holding your investment and when it is time to sell. Please reach out to our team and they will be happy to give you an update on your account and request. Thank you again for your feedback.

Response from VinovestMar 3, 2023

Hi Jeremy, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. Our team is available to answer your questions Monday - Friday and emails are checked and answered each day. We apologize if there has been any delay in you receiving a response. We are always working to improve all aspects of the customer experience. We strive to be transparent with our investors surrounding all aspects of their wine investment. Your feedback is very important to us as we continue to grow. Please reach out to our team and they will be happy to provide an update on your account for you and answer any questions you may have. Thank you again for your feedback.

Response from VinovestMar 3, 2023

Hi Bruno, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We strive to be transparent with our investors surrounding all aspects of their wine investment, including what can affect the pricing both in the short and long term and how long a liquidation can take. Wine as an asset is quite unique and the liquidation can take time to be completed. Your feedback is very important to us as we continue to grow. Please feel free to reach out to our team at any time and we will answer any questions you may have. Thank you again for your feedback.

Response from VinovestJan 12, 2023

Hi Scott, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We are sorry to hear you have not received an update on your liquidation status. We will be sure to follow up with you to get provide the update. Your feedback is very important to us as we continue to grow. Thank you again for your feedback.

Response from VinovestDec 20, 2022

Hi Clayton, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We strive to be transparent with our investors surrounding all aspects of their wine investment. We would love the opportunity to speak with you more to be sure the cash out of your account is completed as soon as possible. Thank you again for your feedback as we continue to grow and make improvements.

Response from VinovestNov 28, 2022

Hi Ricardo, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We strive to be transparent with our investors surrounding all aspects of their wine investment. We want to be sure to get any issues resolved for you as soon as possible. Your feedback is very important to us as we continue to grow and improve the customer experience.