vineyard vinesReviews of vineyardvines.com

i have spent the better part of three weeks trying to communicate with their return dept but all you get is useless emails that all say the same thing, no one answers their phones at customer service. i got ahold of someone once, they gave me a number to call after i looked something up and the number is no good. this company sucks at customer services. all i heAR IS SONGS THEY PLAY.

I placed an order for three items which were to be a birthday gift. After ordering, the ship date changed. Ok, I tried to be patient and understanding of that occurrence. I then received an email that two of the three items had been shipped. I called customer service to inquire about the third item. I was told it was on back order and she didn’t know when it would be available. As this was for a birthday gift and it apparently was not going to make it in time I asked her to cancel it. She put me on hold and when she came back told me she had canceled it. A few days later I received an email stating two of the items I had actually received had been canceled. I called customer service again and after being on hold (listening to the ridiculous hold music)for ten minutes or more was told the item had actually not been canceled and had shipped. First, too late. I do not need the shirt. Secondly, even though I will receive credit for the shirt upon returning it, with all the technology available today I feel spending an accumulated time of an hour either on hold or speaking with customer service is not good PR for a company. I do like their products and will continue to order from them. My hope is that vineyard vines will spend a greater effort training their customer service people and get their act together on cancellations. This has turned out to be a time consuming and frustrating purchase. I hope my next one goes much smoother. And PLEASE change your on hold music! 😂

I bought two of VV short sleeved, V-neck striped t-shirts. They were a little under 40$ Per shirt. After the FIRST wash the collars on both had stretched out. I can’t seem to reshape them either. I’m super frustrated and don’t have the receipts so I haven’t tried to return them.

I have purchased from Vineyard Vines two times and BOTH times, my order was cancelled stating the items were out of stock. It’s funny how the full price items were delivered but the “on sale” items have been cancelled!!!! I’m done with them! Don’t sell items you do not have on hand!!!!

I have been a customer of Vineyard Vines for years. However, their return policy is incredibly inefficient and archaic, at best. There isn’t an online shop, ANYWHERE IN THE WORLD, that takes up to 60 days to process a return during this pandemic!! Are they using an abacus? Do they not have anyone that’s tech savvy in their return department? No computers?? Any company that can immediately take money from my account when I place an order, can certainly process a return within two weeks. If they are so backed up with processing returns, that doesn’t say much about the products they are selling (at very high prices!). Get with the program, tieguys!!

I recently ordered a Men's Custom Shep Shirt (Navy) with an American flag on the shoulder and a whale with a Santa’s hat on the chest. The order was confirmed by Vineyard Vines during checkout. Because it was a 'Custom Shoe Shirt' it was expensive. That’s what I ordered and paid an extraordinary sum for. Instead, I received a blank shep shirt - no decals/embroidery at all. Even the slip in the box says “blank”. At no stage was I informed during ordering or prior to shipping that this would happen. I sent Vineyard Vines customer service an email four days ago outlining the issue and have heard zero from them. I am absolutely disappointed and want a refund or at the very least, the badges mailed to me so that I can have them attached locally. Without the decals the shep shirt looks dull, boring, entirely uninteresting and I don’t want it. There was no returns envelope in their shipment either. Their silence speaks volumes for their attitude. I am wondering how long they can, in this current climate, treat their paying customers in this way before news spreads and they are blacklisted.

I am disgusted at this company.In store in Bahamas,my father purchased two shirts because he thought he had a resort credit.In turn,it was a mistake and the credit was removed.He went to return the shirts only an hour later and be told there is nothing they can do he can only have a store credit.I have been shopping with this company a long time but I guess I am completely done with them.

Just received my t-shirt. The black lettering and whale outline is not solid. It looks like the ink was low when it was made.