vineyard vinesReviews of vineyardvines.com

I spent $108 on a tie from VV. My son wore it one time and I had it dry cleaned one time and it lost it's form. I spoke to the dry cleaner and they showed me how the quality of the tie was sub-par to other ties. I contacted VV customer service and they agreed to do a one time courtesy store credit for the current sales price of the item but they said 'this item is still considered to be damaged due to wear and tear.' My husband has ties that have lasted 20 years. This tie was less than 1 year old. If you are going to charge top dollar, you have to have quality. And when the quality fails, you have to have excellent customer service. I experienced poor quality AND poor customer service. This is not the first time I have had an issue with their quality, but it will be the last because I will no longer be shopping this brand.

I bought a sweater there a year ago and where the sleeves connect in the back the knit is all unraveling. I sent an email to them about it with photos and they have not responded.

This Racist Store and the Clerk's should all be fired ASAP. Fire Caleb the black guy working there, - This man Harassed me outside the store Calling me Derogatory inappropriate language, Caleb is Scary and Unprofessional. - This Man Tried to Fight me, so check the Cameras and See for yourself. The Manager Working said he doesn't care and the Manager was also being Racist towards me for being a black woman, and I had not said 1 word, I only Asked to Speak to The Manager- Fire this No good guy too please. I'd love to Speak with Ryan about the terrible people above.- This was in Germantown Tn

Like the fit for women’s cotton tee and women’s sankaty tee. Problem with the cotton is that after about 3 washing’s on delicate I get little holes in the front. I’m not overweight-5’5” and 124 lbs. when I called to see what was up they said I could solve the problem by buying a new one-this I’ve tried 3 times… holes each time. The problem with the sankaty tee is that Ive not been able to buy it for about 2 yrs. When I called to inquire they did not know if it had been discontinued or not Not a very helpful company, very frustrating.

December 2023 my husband and I went to the Avalon/Alpharetta location and returned an item which was a Christmas gift. We were given a gift card for the value of the item. We purchased 2 more items which left a balance of $61.65, which we have both receipts, 1) receipt for full amount of the gift card 2) receipt for purchase used towards gift card Unfortunately, we have misplaced the gift card. We proceed to call, go to the store and treated very poorly by the manager of the store. We called main headquarter and explained the situation and no one would help us. In today's digital world with the advances with technology they could not, more like would not replace the card. Please note, we have both receipts.

the worst company. they portray themselves as so official, but yet they "lost" my store credit for returned items. you cant "log in" and see your credit/balance. SKETCHY and SOOOOOOOOOOOOOOOOOOO overpriced.

Intenté comprar una chaqueta en la página web vineyardvines.com. Usé un código de descuento de bienvenida, al momento del pago apareció otro código tal vez por holiday sale. El pago fue debitado de mi tarjeta de crédito, pero en la página de la transacción apareció un mensaje sobre un problema con la misma. Llamé al 1-800-892-4982, quien contestó informó que no podía utilizar el descuento de bienvenida junto con el descuento por temporada. Informó que el cargo sería reembolsado. Intenté por segunda vez la compra, sin el descuento de bienvenida. Nuevamente fue realizado el cargo a mi tarjeta, pero otra vez apareció el mismo mensaje de problema con la segunda transacción. Llamé nuevamente, quien me atendió informó que los 2 pagos serían reembolsados y que ella me ayudaría con la compra. Envié todos mis datos. Al intentar la compra me informó que la chaqueta no podía ser enviada a un buzón de correo de un "freight forwarder". Informé que he realizado más de 100 compras con la misma dirección a través de ebay y amazon, sin problema. Perdí mi tiempo, debo pagar tarifas que serán cargadas a mi tarjeta de crédito por las transacciones fallidas y no pude realizar la compra. En la información suministrada en la página web de la empresa que realiza la venta no son claras todas las restricciones para comprar. Quienes atienden las llamadas no tienen información completa ni oportuna sobre los problemas con las transacciones virtuales. Es absurdo que no sea posible enviar un producto a un buzón personal registrado con un freight forwarder.

If I did not have to pick a star it would be blank. I ordered a pair if Leather flip flops for my son's birthday in June. He went on vacation 2 weeks ago and while he was waking the strap on the sandal broke!!! I spent $98 based upon your products being guaranteed. Not only are you overpriced, but you are going to lose many customers based on this order. All my 4 children purchase from you all the time for themselves and their children. If you stand by your products you will rectify this matter. If I do not hear from you in the next few days I am going to report you to the Better zbusiness bureau and negative review on yelp as well as my children will do the same. My order # is 32683635 and I expect to hear from you shortly.