vineyard vinesReviews of vineyardvines.com

Made an order February 25…after waiting 6 weeks my order never arrived so I requested a refund. I was told it would be expedited. It is now May 5 and I have yet to receive my refund. I email them weekly and I’m told that their refund department is very busy. Will never, ever order from here again

Sketchy. the same size, different color t-shirts fit COMPLETELY different. SOOOOOOO overpriced too. I will never trust them. They dont tell you whether things come from the outlet or actual store.

I ordered several items from their online store and my order was neglected and forgotten about. After a couple of days waiting on a tracking number they finally responded to my sent email saying the order was shipped. I inputted the tracking number and the label was created the same day that I received the email. The company stated my order would arrive approximately 2 weeks from initial purchase, and I have yet to receive my order nor have I received a response from other sent emails. I definitely do not recommend doing business with this company.

Vineyard vines España es una estafa. Te registras, haces el pedido, nunca llega el correo de comfirmacion del pedido, y el usuario creado es erroneo. Recibes un mail del cobro desde una direccion random, y nunca llegó el paquete. 3 meses despues. te envian un mail con una referencia para seguir el envio, pero es una inventada total. Luego te llega otro mail para pagar las tasas de aduana a una cuenta de Lituania.

Email sent to Vinyard Vines (they didn’t even have the class or courtesy to respond back)…  I usually look forward to receiving my Vinyard Vines orders. What happened with this latest delivery? I love shopping your sales and own so much of your product, but does getting a good price on something disqualify it from being delivered in a respectful and caring fashion? This specific order had five items, three shirts, one belt, and one “on the go” sports jacket. The order was placed on December 29. I received the first two items, a couple of shirts. These were properly packaged in a VV branded box, with receipt and the great Vinyard Vines whale sticker, which my children love (they typically love seeing these packages delivered, just so they can fight over who gets the sticker). A few days later I receive the third shirt in a small white trash bag looking package. Not the end of the world, it’s a shirt, but doesn’t look great thrown at my doorstep. The final two items arrived yesterday, almost 2 weeks after the order was placed. They were the two pieces I was really looking forward to receiving. The sporty on the go jacket/blazer $398 and the nautical looking belt $69. Much to my dismay, these were handed to me by my UPS driver, balled up like garbage: the jacket in basic tissue, sloppily rolled up like a used rag and the belt in what looks like it’s original box but torn apart, like a mischievous dog got a hold of it, both items shoved in that same cheap trash bag style delivery pouch, similar to when you order something cheap from Amazon or Temu. Definitely not the standard I expect when ordering from one of my favorite retailers. I originally started the return of this order a day before the final two pieces arrived, as I was disappointed in the two week lag time for a complete delivery. Receiving yesterday’s final two pieces in their condition made following through with the return inevitable, as I feel like the manner in which my purchases were presented to me, like a bag of trash, was embarrassing for your company and disrespectful to me, a loyal customer. It’s really a shame that over the years and through several dozen orders. that I am returning this latest purchase. I really did love the belt and jacket, really cool products, but they were just so shabbily and uncaringly presented (see attached photos)… and insult to injury, no sticker for the kiddos, which made them angry at me, go figure. Half my wardrobe is filled with your garments. I’m literally a walking billboard for VV here in Vermont. I fear those days are coming to a close with this latest experience. I’ll find some time next week, in between the kids hockey practice and piano lessons to make my way to the nearest Staples store to drop these items off for return delivery to you. Yes, it’s an inconvenience for me, but if it serves as a reminder to your crew that they should again take pride in their product and present their best foot forward when delivering to loyal customers, it’ll all have been worth it.

Thought that I was going to get two shirts for the price of one, didn’t happen. Tried to fix the issue, and it was resolved—never received the second shirt. I can’t believe people are so incompetent. Very disappointed with the lack of consistency in customer service.

Buy from this company I ordered 5 items. After I paid. I received email they cancelled 2 items out off stock an hour after I been in web site they have it just price change. After couple days I received tracking. Number. Shipping I open back should be 3 items I received only one. I sent email. No answer I had to call them. They told me they will do shipping for 2 missing items ?!!!!!?!!!!firstand last. Time I buy from them oooo price change. 4 time days. Morning. You can have 90 $afternoons same article 56$day after 123$?!!!!!!!!! Scammers company after my poste they contacted me they cancelled 2 other article. And supposed free shipping because they cancelled my purchase they charge me 12$ shipping fee so. Now. I bought one shirt for over 50$ instead 5 item for 133$. Scream company never for ever I will buy for from them

Purchased a gift for my son two weeks before Christmas. It was on sale at 30% off. He went to exchange for a different color the day after Christmas and, it was no longer on sale, and they made him pay the difference to full price, $40, to exchange for a different color. When I approached the front desk they would not do anything about it. I contacted Customer Service through email three times with no response.