vineyard vinesReviews of vineyardvines.com

Ordered a sweater, returned it via USPS -- the returned sweater (according to USPS tracking) was delivered to V V on Dec. 3. No notification of receipt and no refund?? Miserable customer service!

I placed my order on 12/2/20, and it was acknowledged received on 12/2/20 that I would receive (estimated) on 12/8/20. With that in mind, I expected to have the item for an event I planned to wear it on 12/16/20. It is now 9 pm on 12/22/20, and no idea where my order is. USPS tracking is sporadic and inaccurate at best. I usually shop with Johnson & Murphy who has excellent customer service. I will NEVER make the mistake of shopping with Vineyard Vines again! I will be lucky to get my money back, as it appears I will never see my purchased item. For the money they ask for their product, i would expect better customer service than what has been available and provided. NEVER AGAIN !

Vineyard Vines - Moe Larry and Curly at your service Vineyard Vines (VV) is working hard to establish a new low for customer service. I placed an online order on December 11 but missed the cutoff for Friday shipping. No worries; the site says my order will be shipped Monday 12/14. Nope! On Tuesday they proudly announce my order has been shipped -- via UPS, complete with the UPS logo on the page. The tracking number doesn't work, but the email and my experience say that this is not unusual. The rest of the week there is still no progress. On Friday I call and am told that my package is in PRESHIP and DHL has it?? Say what?? My customer service agent cheerfully explains that this is normal??? Well, maybe in her version of reality.... On Saturday I go for the mail and guess what? My shipment has arrived via USPS (For the benefit of the geniuses at VV this is the Post Office) The tracking number from USPS matces the 'UPS' tracking number from VV. What can I say?? Never again!!!

it's okay to use low grade wool in your pant. but you have to tell your customer. super low grade italian wool, okay, great, and it's final sale. maybe you should consider going bankrupt.

Very poor quality and will not acknowledge defective products. Look elsewhere if you want quality.

I really like their clothes but I will not be ordering online from them again. Because, if you send back a return it is a pain to see if they received it. Also, they take up to 60 days to refund your money. Looks like they are earning interest on your money. They lost me as a customer.

Visited the Kiawah Island store and immediately was met by lots of "police" enforcers.... The mask police, the no cash police, the no fitting rooms police, the follow me around the store police, like I am going to shoplift merchandise. No thank you!!! I will use my hard earned money elsewhere. 👎

I know there is a virus going around but at least this company can not still form people especially first responders .They need to have someone answer the phones and then reply back to the emails it had now been three days and I still haven't heard weather or not if I am going to get my three shirts or not . And if I don't here back soon then I will be going to the bank to get my refund .