vineyard vinesReviews of vineyardvines.com

Terrible customer experience! Never buying from them again. Bought a button down shirt with a discount over Labour Day weekend, but it was never delivered even though I got a confirmation email. Two weeks later, when I tried calling the number on the email, it was not working. Then I sent an email and they responded that they were sorry but the item I bought was out of stock. However, it is one of their most popular items and it has been available on the website since (only not with the discount). I then wrote a review on their website, but was never published. Simply terrible and dishonest!

I purchased a hoodie and asked to return this for a smaller size. All my emails ( apart from 1 ) have gone un- answered. It’s not possible to complete a return form via there web site because it doesn’t allow for the uk post code to been entered into the form. I will keep you posted on there response

Terrible quality Terrible service. Brought a blue basic baseball cap three months ago. Within the first two months of minor use I could see a slight fade in the colour. By month three the blue now has a pink hue to it all over. Contacted customer service if you can even call it that. Apparently their terrible quality is classed as normal wear and tear and do not replaced misused items. Wearing for a few hours here and there in three months is hardly enough wear and tear for a blue cap to turn pink. Anyway Vineyard Vines have showed their true colours and have lost a customer.

Ordered some items that was never delivered but it stated that they were. I was at home on the delivery day and did not recieve the items. I called customer service and they acted like they didn't even care. She kept telling me that items are sometimes marked as delivered but I should wait 24hr. The funny part is the package was delayed prior and I was told to wait 48hrs so at this point I'm out over 200$ worth of clothing and they just don't care. It's not the first time I have ordered from them but it's definitely the last.

On 6/12, I ordered a Sankaty Quarter zip for my husband for FD. I understood it to be on sale at 101.99 but it wenr into my basket at 128.00. I called customer service and got a message that they would return on Monday. I went through with the order; it was the last day to guarantee delivery by FD. On Mnday 6/14 I talked to Amanda about this and she said to send a screenshot of what I saw and she would get back to me. I did not get a reply until after FD on 6/24-10 days later! I got his: As you can see in the photo, the price for $101.99 is only over the color Pool Side. The other colors are priced at $128. The graphics to me looked like the regular price was 128.00 and the sale price was 101.99. I responded that as a consumer it was NOT clear. I got no response. I called CS on 7/7/21-they never asked my name or order number to revisit the screenshot-just replied that I already gifted the shirt and there would be no return. I have never had an experience like this with customer service anywhere...EVER.

I used to love their site, products and support. Their products still look great and they have some unique offerings. That is about where the satisfaction stops. Just had to return an order because it didn't fit (not like we can just venture out to the local stores with ease these days to try something on). No problem - painless process to start the return. Then it all goes to hell from there. 60 days to receive a refund!? C'mon. Returned 2/23, yet didn't arrive at the return facility until 3/10. This starts the 60 day countdown for return. Buy in store if you don't want the company to hold your merchandise and your money if you need to make a simple return.

Horrible customer service!! They do not back up their products. Bought a button down shirt for present for my husband. He wore it once we washed it and in washer all buttons in shirt fell off and crumbled. When contacting customer service because the shirt was a lot of money they said nothing could be done because shirt not covered from normal wear and tear. I explained this was not normal wear and tear it is poor quality clothes and they still did not offer to give a new shirt or refund. Horrible products and customer service. I have been buying vv clothes for years the quality has become horrible and to top it off so is customer service. I will be shopping elsewhere and so should you!

Less Than a One I think the people in customer service and their leaders are missing a link !!!!Ordered on black Friday sale, $579 for Christmas gifts. Was sent email with shipment info on Dec 5th. Noticed on tracking that it had not moved from Akron Ohio.. Called, given the excuse of the " virus"... called back on the 22nd when it still had not moved from Akron Ohio. Talked to someone that had to be high..."The Virus" my daughter called on 12/28/20. was told they would refund me what they didnt have and send me what was instock and "expediate " Free. ( never i am sorry or what can i do to make this right ?) I get 2 emails with tracking and check my bank record. Not only did they charge for "expediated " shipping but also for the same quarter zip at FULL PRICE. So I PAID FOR THE SAME THING 2 TIMES!!! CALLED THIS MORNING , SUPERVISOR CALLED ME BACK... She could never understand that they charged me 2x for the same thing. I told her I would make this simple, they needed to refund every dime I spent and whatever they shipped to me , I would return .. they just needed to send me a shipping label to send it all back and I would never shop at Vineyard Vines again. Now I know why they have bad customer service because she emailed me , said the quarter zip was no longer on sale so they charged me over $100 without my permission.?????? She refunded all my money but not the money they charged without my permission ..... So not only did I not have all my Christmas gifts for Christmas, I am going to contact my bank about that illegal charge. I cant stand ignorant people !!!!!! and they wonder why their customer service sucks ??? If Shep and Ian really cared they would contact all the customer service complaints and offer good customer service. Patagonia will get all my business from now on !!!!!!