parentofwarriors
No Response To My Concerns
After my first art piece arrived damaged they were quick to respond and quick to replace it. After approving the second finished piece with hues of browns and tans, the piece I received was taupe and gray. I thought I might have gotten someone else’s art piece so quickly emailed them with pictures of the art I had approved and the art I received. After 2 unanswered emails with my concerns, I’m stuck with an expensive piece of art that sits in my garage to be taken to Salvation Army’s thrift store.
Response from Vinchy ArtApr 1, 2025
Dear customer: We understand your concerns regarding the color variation of your artwork. Due to differences in lighting, colors may appear slightly different under various conditions. However, our artists carefully ensure that each piece remains to the original design. We would also like to clarify that we responded to both of your previous inquiries within 24 hours, but we did not receive any reply. It is possible that our emails were filtered into your spam folder. To further assist you, we also attempted to contact you via WhatsApp but still have not received a response. If you have seen our messages, please do not hesitate to contact us. We are always here to help and would love the opportunity to resolve any concerns. We sincerely appreciate your support and hope to change your mind about us once this issue is resolved Looking forward to your response. Best regards Vinchy Art