VinceReviews of vince.com

used to be a fan of this brand until... contacted customer service for a simple return. not only did they refuse to acknowledge their lack of clarity to describe the condition of the products (non-refundable) on the website, their products also look extremely different from the model pictures. This is the first time i spend my time leaving a bad review for a brand out of years shopping online. their products do not worth the price. the customer service will be the living hell for you.

If you are an international online shopper DO NOT purchase anything unless you know your size exactly. What lets this company down is the apalling shipping service - Global E. They do not acknowledge or respond to messages, emails and no telephone numbers provided. Returns are at the shoppers expense and are exhorbitant!!!! Australia back to the US approximately $50.00. As yet no refund, and tracking confirmed parcel arrived 3 weeks ago. In 30 years of shopping online, Global E is the worst shipping organisation I have EVER come across. When I tried to follow up with Vince, they were just as incompetent - no replies, happy to 'pass the buck'. Will never purchase another Vince item on principle.

The absolute worst, fraudulent customer service. They sent me the wrong item, refused to send me the correct item or refund me and then tried to make me pay to ship the incorrect item back. No one would ever answer the phone. FRAUDS! I had to dispute with my credit card to get my money back.

They stole 320.00 from me and never sent my order. Frauds frauds frauds.

I would advise international customers to not order with Vince, as their customer service is pure incompetence. I ordered a boot, which took almost two weeks for them to even pick my order for shipment, despite their apparent policy of 3-4 business days for shipment. I had a feeling based on that, that there would be an issue with my order. After three weeks I received the boots I had ordered and they were the wrong style. Of course after this wait time, I was incredibly annoyed. Further to this, the original style I had ordered, is now completely sold out and not available for purchase. Rather than address the situation, the only response I received was a return shipping label. It is an inconvenience for me to now go all the way to a DHL location to return an item I never purchased. Their customer service is absolutely terrible, via global-e, with no one available to speak other then by an automated email response. I have not received any follow-up in 4 days regarding this issue. If they are unable to manage their own retail operations, they should stick to wholesale.

I payed €15 shipping costs and €29,30 return costs. So do not buy from this seller of you are Not 100%sure that you shawl not To have return the merchandise

Do not use this company customer service is so poor and you cannot get your money back