VinceReviews of vince.com

I have a very bad experience to talk to the customer service: no respect, no attention. I'm trying to contact the manager Nina (she represented so inn her email), but with no luck. Here is my last email: Hello, Nina! It is not nice not to answer customer emails. Again: I received the Order Number: GE1482564782US Tracking Number: 6408966756 with some missing items: 1. Pima Cotton Long Sleeve Crew 232613 Size: M Color: ECHO PARK 2. Cotton Twill Pull On Pant 232768 Size: XL Color: SAIL I paid for these items in full. Where are my items. I need the items or money. Answer my email please NOT AN ANSWER AT ALL. Roman Zhardanovsky

I wish that I had read these reviews before I bought online from Vince. I have been trying to return items now for over 3 months from outside the USA. The returns portal doesn't recognize my order numbers ('we cant return an item that hasn't been dispatched') and I have sent dozens of emails to Vince's customer service email address and their Global-E 'partner' at a different email address, but to no avail. There is no customer phone number I can use from outside the USA. It has been such an awful time wasting experience that I will not be repeating. In the meantime, I still have the items that I wish to return!

I ordered and received leggings that were too small. I contacted Vince and was told that I had to return the leggings, no exchange process. I tried to re-order the same leggings in a larger size. My "special" code was not accepted. Phone message said I was calling at the wrong time, no matter what time of the day or night that I called. No replies to my emails. STAY AWAY FROM VINCE

Terrible. Similar situation to the reviewer below. No email confirm with your order, takes days and days to ship. Their price adjustment policy is awful- leading to a similar situation of trying to return and rebuy the product at the lower price while they hold your money hostage. It’s really insulting to someone who probably spends $1500-2k a year on their clothing. Literally the email chain I have with customer service is so incompetent it’s laughable. Order their clothes from Nordstrom/neimans and save yourself the trouble.

I've ordered a VINCE double breasted coat online ( their website). I paid a price for it to only see it cheaper later. I didn't wear my coat so I called customer service ( they never answer the calls but this time they did!) I spoke with a representative who told me that I was able to return my coat and buy it again, at a cheaper sale price online. I did, but I asked her if my purchase went trough and she said yes everything was ok and sent me an email with a confirmation number for my new coat. She also asked me to return my original coat as soon as possible which I did. I returned it as soon as I got my return label the same day. Now my coat is not being shipped, only a dress I've bought with it. Where is my coat? They made me return my beautiful coat just to take it back from me and not send me my new purchase and now it shows as sold out online. I'm not happy as I'm a VERY good customer. I kept calling since last week, the number doesn't work anymore. I tried several times. They really need to fix their customer service, if they don't send me my coat back I'm done with this company. I'll replace the brand with many other ones I also like. I'll be sad to do it 'cause I like their clothes but I feel betrayed over this. I feel almost like they stole the coat from me. I even sent emails and no answer, nothing. Is like they really don't care about their customers...BTW they will be receiving my coat tomorrow ( that's what FEDEX shows in the shipping tracking app, hopefully they send it back to me). ------ Update: I just got an answer after posting this review before I edited it with my update. It says the coat is sold out, sorry. I just answered they will receive mine tomorrow and they should send it back to me. Waiting for a response now.

Their return policy sucks. I bought a blouse and is way too big for me but I can’t return it because it was final sale. Not at all as described. Won’t shop ever again at their online store.

If I could give a negative review I would. I have called and emailed multiple times about a couple issues with recent orders that I have had recently and received literally NO response. These emails and calls have occurred over the course of weeks. I kept having to leave messages on a machine that clearly no one listens to. My emails go completely unresponded to. What kind of a company that offers clothing at this cost treats their customers in such a way? It is a shame because I happen to love their clothing but will seek out another company to support due to their unfortunate treatment of repeat customers.

the worst, made an order the 11/1 and haven´t got anything until now(20 days!!) only mails.....