VinceReviews of vince.com

Their customer service is non-existent. Placed an order over a week ago and have contacted thiem 3 times about the status. It takes them up to 3 days to respond and each response appears to b a scripted answer pretty much stating they have no idea where my order is. For all I know there is no customer service but a simple AI bot.

Vince's quality has gone way down and they do not back up their products or their quality. I intentionally avoid fast fashion and choose to spend more to get quality clothes that last years. Unfortunately Vince has become just very expensive fast fashion that does not hold up. $400 dress fell apart on the first wear and Vince told me it was my problem. I should find a seamstress and there was nothing they can do. Now looking back I realize several items have had small things go wrong. The lins has become very low quality.

Do not waste your money. That’s all I have to write. Hundreds of dollars on clothes that falls apart on you after several wears. Vince doesn’t stand behind its name.

I bought a wool and cashmere Vince sweater from a retailer in my home town. The sweater is lovely and soft and a beautiful style. But it is entirely unwearable. The material pills horribly after only a couple of hours of wear. It requires constant de-pilling despite being washed in cold water by hand and laid flat to dry. A $500 sweater that is not possible to wear for more than one hour at a time--unacceptable! And Vince customer service is horrendous. They just sent me a list of instructions on how to care for my garment (things I already do). They suggested that the reason for the pilling is the high quality of the cashmere! This is hilarious. I have many cashmere sweaters, scarves and pashminas and none of them have the extensive pilling problem of the Vince sweater. This is just a poor quality product and Vince does NOT stand behind it.

I bought some Vince wool sweaters 6 years ago and they are still gorgeous. I bought two new one this year and the wool quality is awful. I worw one three times and it is already losing its shape. And the wool is piling. The quality went down. The price isn't worth it anymore

Trying to return a shirt, worn once and covered in pills and some snags. Clearly a material quality defect. Vince Store (Tysons Galleria) can’t take returns or issue refunds, told all returns/refunds have to go through customer service. Still trying to get some satisfaction. Just received an email this evening that pilling occurs after normal wear and tear and told how to remove it! Purchased 9/18/24, worn 9/27/24. Looks horrible.

I ordered a sweatshirt which was quite expensive for a sweatshirt and shipping plus taxes (I live in Germany) made it even more expensive but I thought, well, Vince means good quality. The sweatshirt arrived and I was extremely disappointed because the color was not nudish as on the website but more like light brown. So I decided to return it. I learned that Vince doesn't cover return shipping and I will also not get my taxes back. All in all, I paid 51 € yesterday just for shipping a very light item which I had ordered because the color on the website looked different. Plus another approx. 40 € for initial shipping and taxes. Won't ever order anything from Vince again, usually customers pay either shipping to/from, but not both.

The quality has gone down the drain when they changed there tees for women Peru to China. Sizing way too big and no more 100% cotton. Greed over quality.