VIMA CosmeticsReviews of vimacosmetics.com

This company is a CROOK. I DID NOT COMPLETE MY ORDER WENT BACK TO LOOK AGAIN THEY PROCESSDD THAT ORDER. I CALLED TO CANCEL and they said they couldn't 30 mins later said it was shipped which was a lie. I can't wear sunscreen in makeup. It didn't state that now I'm paying for two orders I cannot wear. Beware they are in UK and want me to pay for insurance and tracking to UK to return. Im going to dispute the charge. AWFUL COMPANY. BUYER BEWARE. Order 145120

This is the worst makeup I have ever purchased! It turned a different color than my skin tone and didn’t cover up my red face at all! 5 dollar products do better job than this one.

Awful product - thick and claggy, like wearing a mask. I tried to return it, but couldn't as it was "started" - 2 pumps worth. How on earth can you tell if you like a product without testing it? They will only consider a return if a video is sent proving there is no colour match. I wasn't complaining about the colour match, i was complaining about the quality! I have thrown the product away, and wasted my money. Never again will i buy make up on the internet. I received a reply from this company - what a shame i did not reach out directly to them. I DID> I was refused a refund because the product had been tried. (See wording above). This is against their own Terms of Business. Now it's because the argument has lasted more than 30 days, i am out of my time limit for a refund! I repeat - DO NOT BUY FROM THIS COMPANY.

Buyer Beware. Terrible product and even worse customer service. The foundation is extremely drying and caused skin irritation. The brush I purchased literally fell apart after a single use — it disintegrated when I washed it. I took photos immediately and sent them to the company. When I first requested a return, the brush was still intact and sitting in a bowl drying. Instead of honoring their own return policy (which allows returns for “gently used products”), I was brushed off repeatedly. Over three emails, they avoided responsibility and even asked me to send a video of myself reapplying makeup after I had already explained it irritated my skin. Eventually, they refused a refund altogether and said they would only accept the return if I could send back the brush — despite knowing it had fallen apart into wet pieces. That’s unreasonable and impossible. I had no choice but to dispute the charge with my bank. The company has since claimed they will “fight the dispute fully.” This is not how reputable businesses operate. Poor-quality products and customer service that appears designed to block refunds. Spend your money elsewhere.

Garbage company, they are 10000% a fake company. They will scam you and then not even send the product. Well the product they say they did send was seized by USPS because they tried to put fake postage on it. I am out $70 and time, thank goodness they didn't get anything else from me. Even with the "so called" shipping protection they refuse to issue any new product or refund. Nov 30, 2025 was when I placed my order and have yet to receive anything. I will chalk it up as a loss and do everything in my power to ensure no one else is scammed. Oh, and when they did send generic email back it said product delivered... ummm to the wrong state!! I live in Oklahoma not New York.... what a joke.

I ordered foundation on Dec.1, 2025 and received notice that it was shipping. Nothing until December 18, 2025 when I received notice that it was shipping and should arrive in 4-8 days. January 3rd. Nothing. At first, I assumed that it was a holiday slowdown. Now I believe it is a scam.

I purchased the product to try and have been looking for a product that would be good to wear everyday with good coverage. I wouldn't normally spend this amount on a foundation however with the reviews and money back garuentee I wanted to give it a try. The coverage in my opinion in not good, it left creases in lines and made my skin much paler then normal. It felt heavy and not at all what I expected. I contacted customer services who needed video evidence, I followed this request to be informed that I could have a 30% refund as a gesture of goodwill. I'm not sure how or why this is the case and will continue to communicate with the company but didn't want anyone else in my situation to try the product in good faith and it not be the case.

Ordered product and it showed delivered on 3 different dates/times. I submitted a help ticket for them to say it was delivered. They used some Yinwen shipping company and they have no proof available that it was delivered to my address. They said too bad. I disputed it with my CC company and they said that since it shoes delivered they won’t help. Contacted them again and Vima still says too bad. I’m out the product and the money and they are doing nothing to assist! Don’t bother! There are much better companies that deserve our hard earned money and actually help when requested!! Horrible company