VIMA was founded with a passion for beauty and well-being. Our mission is to offer high-quality cosmetics that not only meet the highest standards but are also ethical and sustainable. All our products are vegan, cruelty-free, and free from harmful ingredients like parabens, allowing you to enjoy your beauty routine with peace of mind. At VIMA, we believe true beauty comes from confidence and authenticity. Our products are designed to enhance your unique beauty and help you shine in every situation. Together, we’re making beauty more conscious, beautiful, and better for everyone.
VIMA Cosmetics (vimacosmetics.com) has 573 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
vimacosmetics.com
Website
vimacosmetics.com
Category
Cosmetics & Makeup
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve tried this on and off now for a few months and makes me look like a ghost.
I’m quite olive skinned but this makes me look grey.
Not good and wouldn’t buy again.
Response from VIMA CosmeticsMay 8, 2026
Hello Pamela,
We're sorry to hear the product didn't work for you, and we'd genuinely like to look into this. However, we've been unable to locate any order in our system that matches this review.
Could you reach out to us directly at vimacosmetics.com with your order number so we can investigate? We want to make sure we're looking at the right account and can help properly.
We'd also like to make prospective customers aware that unauthorized listings using the VIMA name exist on third-party platforms that have no connection to our store. If your purchase was not made directly through vimacosmetics.com, the product and experience described may not be ours.
VIMA Cosmetics 💖 Customer Support Team
JO
Jolanta
DO NOT BUY ITS A SCAM COMPANY
I have ordered a foundation beginning of March from this company and it did not arrive to this date, all I keep receiving is automated responses that product is on the way, they do not answer back on Facebook either, their customer service is non existent!! Please avoid this company at all costs. It is a scam.
Please read their response after a month of me fighting to find out where my product and money is!! Avoid them at all cost, they will not refund your product neither if you are not happy with it WHAT A SCAM. I am reporting them to Trading Standards UK.
With every email from them they keep adding new things:
Firstly it was that they will reship makeup for me AS A MATTER of courtesy ONCE I DELETE BAD REVIEW on Trust pilot.
Secondly when I said no- I have a right to post bad review as it took you a month to respond and I don’t want a product- they told me they DON’T REFUND MONEY, furthermore when I continued telling them I don’t want product send I want my money they said oh well your prosuct was NOT INSURED we will not send you a product nor refund you WHAT A TOTAL SCAM OF A COMPANY!
My bank thankfully refunded me all money but to ALL CUSTOMERS do NOT buy from VIMA cosmetics!!!
See one of their emaila below.
Hi Jo,
Thank you for taking the time to write to us, and I want to start by sincerely apologising for the experience you've had. I completely understand your frustration, and I won't try to dismiss how this situation has made you feel — you deserved better, and I'm sorry we fell short.
I want to be transparent with you about why we reached out regarding the Trustpilot review. It wasn't to silence your feedback or pressure you in any way — we genuinely wanted the opportunity to make things right before a permanent impression was left, especially since a replacement was already being arranged for you. We would never want to muzzle a customer's voice, and we respect absolutely that you have every right to share your experience. That was never our intention, and I'm sorry if it came across that way.
Regarding your order — once parcels leave us, they are entirely in the hands of the courier, and unfortunately we have no control over how or when they are handled in transit. Every order we send out goes with the best of intentions, and it genuinely hurts when something goes wrong along the way.
I do want to be upfront with you, Jo: our policy does not cover refunds for orders lost in transit, and we would have been well within our rights to decline any form of replacement on this occasion, as your order was placed without shipping protection. Shipping protection exists specifically to cover situations like this, and without it, we are under no obligation to reship. However, because we genuinely care about our customers and want to do right by you, we are choosing to send a full replacement completely free of charge as a gesture of goodwill.
We hope this shows that, despite the delays and frustration you've experienced, we are committed to making this right. Your replacement is on its way, and you won't be charged a penny for it.
Once again, I am truly sorry for the stress this has caused you, and we hope to have the chance to restore your confidence in us.
Response from VIMA CosmeticsMay 2, 2026
Hello Jo,
We are genuinely sorry for the distress this experience has caused, and we want to address this as transparently as possible.
We have searched our records thoroughly and have been unable to locate any order linked to this review. This is important context, because unauthorized listings using the VIMA name exist on third-party platforms that have no connection to our company. Products sold and fulfilled through those channels are entirely outside our control, as is any customer service communication that may have taken place through them.
We want to be direct: VIMA Cosmetics does not condition refunds or reshipments on the deletion of reviews. We do not operate that way, and we do not endorse that practice under any circumstances. If those communications came from a seller representing themselves as VIMA, they were not acting on our behalf.
We would strongly encourage you to reach out to us directly at vimacosmetics.com with any order confirmation you have. If your purchase originated from our store, we will investigate immediately. If it did not, we hope this response helps clarify the source of the experience you had.
We take allegations of this nature seriously and appreciate you raising them publicly.
VIMA Cosmetics 💖 Customer Support Team
RE
Rebecca
Terrible product
Terrible product. I bought the colour changing foundation and it’s awful. It made me so pale colleagues were commenting. It gives poor coverage. They say they have a money back guarantee but customer services are so obstructive, after several emails of them refusing to refund (even the sealed unopened bottle as I bought 2) I have given up on them. Save your money and don’t buy this terrible product.
Response from VIMA CosmeticsApr 17, 2026
Hello Rebecca,
We're sorry to read this, and we want to address it honestly.
After searching our records thoroughly, we have been unable to locate any order linked to this review. We take every customer concern seriously, and we would genuinely encourage you to contact us directly through vimacosmetics.com with your order confirmation so we can investigate further.
We also want to make prospective customers aware that unauthorized third-party listings using the VIMA name exist on external platforms that have no connection to us. Products purchased through those channels are not sold, fulfilled, or quality-controlled by VIMA Cosmetics, and any experience with those products cannot be attributed to our brand. If you did not purchase directly from vimacosmetics.com, it is possible that is the source of the issues described.
Should you be able to provide a valid order confirmation from our store, our team is ready to look into this and make it right.
VIMA Cosmetics 💖 Customer Support Team
CU
customer
money back guarantee is a joke customer…
money back guarantee is a joke customer service is terrible stay away from this company the changing foundation was not 30ml dont go by what they say abount the guarantee
VJ
Victoria J.
Purchased two bottles of the foundation…
Purchased two bottles of the foundation with a free brush. The product falls well below what is stated. Feels like a very cheap moisturiser with a little tint. This product caused skin reaction which I sent pictures to prove. I asked to return it for a full refund as per their 100% no quibble guarantee. This is where it becomes laughable. Firstly they offer 50% or a store credit to for replacement product. No the product causes irritation. I thanked them for offer but outlined they promote 100% money back if not happy. They then claim that they only offer this back if the product colour doesn’t suit. As outlined it’s skin reaction which outweighs any issues with colour. I again outlined it’s false advertising and in the Uk (which they are not from) they are breaking the consumer right act 2015. In the early hours of the morning they then gave an 80% discount claiming the rest was for postage ((£10.46)Though apparently when you order it’s free delivery. I can’t be bothered to argue anymore with them as at least I got some money back. BUT I WILL NEVER DEAL WITH THIS COMPANY AGAIN!! Very Very DISHONEST. Stick with your other foundations if you want quality and no hassle.
Update now as 17th April. The reply from them below is a load of rubbish. They have my order information and I have a trail of emails to prove their unprofessional business ethos. This company needs to learn the words HONESTY and INTEGRITY as they appear to have neither. Clearly shows how untrustworthy they really are.
Response from VIMA CosmeticsApr 17, 2026
Hello Victoria,
We're genuinely sorry to hear you experienced a skin reaction, and we want to be clear that this type of concern is always taken seriously by our team.
That said, we have been unable to locate any order in our system linked to this review. We would warmly encourage you to reach out to us directly at vimacosmetics.com so we can look into this properly. Without a verified purchase from our store, we are unable to confirm that the product and experience described are connected to VIMA Cosmetics.
We also want to gently note for anyone reading this: our money-back guarantee terms are published on every product page, and our support team follows those terms consistently across all customer interactions.
We remain open to resolving this should you be able to provide your order details.
VIMA Cosmetics 💖 Customer Support Team
CA
Claire A.
SCAMMER COMPANY
here is yet another company that claims they delivered my order however i never received it. i asked for proof of delivery, picture, something; they cannot provide anything. i requested a refund.....zero response from the company. so i have no product AND i paid a decent amount of $ for no product. DO NOT BUY FROM THIS COMPANY they lie.
CM
CompleteSavings M.
Poor quality poor customer service. Wouldnt purchase again
Bought the 3 pack primer but on opening 1 of them the pump doesnt work and there doesnt seem anywhere near as much in the jar as the others. Unfortunatley I had disposed of the other empty one and given the other to a friend so couldnt swap the top by the time i had realised it wasnt working and didnt seem full. Contacted Vima but they are not willing to do anything due to 30 days passing. Who on earth would use all the 3 multipack within 30 days. Had to send several emails before I received a reply. Wouldnt purchase again.
Response from VIMA CosmeticsMar 17, 2026
Hello there,
We’re sorry to hear about your experience. However, after carefully checking our system, we have not been able to locate any order under the details associated with this review, so unfortunately we cannot verify the purchase being described.
For transparency, any concerns about product condition or packaging are normally addressed within the timeframe outlined in our policy so our team can properly investigate and provide a solution. This allows us to verify the item and ensure fairness for all customers.
Our primers are filled according to strict manufacturing standards, and pump mechanisms can occasionally require a few presses to activate when first opened. That said, if a genuine defect is reported within the appropriate timeframe, our team always reviews the case and works with the customer to resolve it.
If you did place an order directly through vimacosmetics.com, please feel free to contact us with your order number so we can properly locate the purchase and assist you further. We’re always happy to help once we can verify the order.
Regards,
VIMA TEAM
CP
Claire P.
Avoid as no 100% refund
Avoid as you do not get 100% money back guarantee, only 30% of cost and this is having to go back and forth on email. They want to avoid abuse of product, well I am offering to return for money back. If you attempt to get a refund for product, then be prepared to give step by step of your skin care routine, what you use and a video of you applying product so they can assess. I mean seriously never heard such crap. I have brought foundations online previously and never had an issue with refund if needed. This product may suit some but clearly this company does not appreciate people’s skin is not the same. Never again
Response from VIMA CosmeticsMar 3, 2026
Hello Claire,
We’re genuinely sorry to read that you feel this way. That’s never the experience we want anyone to have.
At the same time, for transparency, we have not been able to locate an order under your name, email, or details provided. We always investigate concerns thoroughly before responding, and without an order linked to our system, we are unable to verify the interaction or the refund request being described.
To clarify for anyone reading:
Our 100% Money-Back Guarantee applies within the stated period and does require basic verification when a product has been opened. This may include simple photo or video confirmation so we can assess concerns properly. This is not limited to colour matching. It also helps us evaluate texture, finish, application method, and product condition. These steps exist to prevent policy abuse and to keep things fair for all customers.
If a customer prefers not to complete the verification process or does not wish to return the product as outlined in the policy, a full refund cannot be processed. In some cases, as a goodwill gesture, we may offer a partial refund instead. That is not a replacement for the guarantee, but an alternative resolution when standard return conditions are declined.
We absolutely understand that makeup is personal and may not work for everyone. However, we do stand by the quality of our formula and by the fairness of our policies, which are clearly stated prior to purchase.
If this review relates to a legitimate order placed directly through vimacosmetics.com, we invite you to contact us with your order number so we can properly investigate and assist. We are always willing to help when we’re given the opportunity to review a verified purchase.
Warmly,
VIMA TEAM
