VIMA CosmeticsReviews of vimacosmetics.com

I bought 2 items and received a free brush. The items arrived and I tried it , I discovered it comes out too dark and it smells awful. When I tried to get a refund , they won’t return any item that has been opened and they want a video of me putting it on. They wouldn’t even return the unopened bottle either. So their try this risk free- 100% money back is untrue. This is a total scam. Stay away from this company as their customer service is awful. Edit: see their responses below. Their return policy is like buying clothes that don’t fit and the store wants a video of how they fit. Such a BS response. This company has an an awful return policy as they don’t want to honor what they say they will do.

This is the worst company. They say 100 percent refund available but she must contact them and they will not contact you back except for ask you a question. So do not buy from this company unless you know you won't want to return because you won't be able to. They are horrible run from this company as fast as you can

Customer service is total bullshit. Order was placed on my card by a family member in error without my permission. I contacted the company within 3 minutes of the order being placed to cancel the order and notify them of the situation. They told me the order could not be cancelled because it had already been shipped (within 3 minutes!). Meanwhile, I received a confirmation of shipping email two days later. This company is a total scam! Based on the other reviews, I am not optimistic that I will receive a refund and there is no way I would ever trust this company with something that would go on my skin! I would give 0 stars if it would let me

I placed my order on March 3rd and as of March 19th it has been held up in customs in NY. As of today, April 15th I have seen no updates to tracking information and my repeated emails to VIMA have only received generic responses to be patient and it will arrive shortly. The company has done nothing to rectify the situation. I hope I eventually receive my order, but I will absolutely not order from this company again. Horrible customer service and does not care about customer retention.

This is more like a tinted moisturizer. I wanted to return but they requested a video showing me applying it, which is ridiculous. So much for a money back guarantee.

Zero customer service. I have sent many emails to return my product products and I get no response. There is no phone number to call. Terrible service for their supposed 24hr customer service!

At least some of you received something. I placed my order on March 19, and at the time, the website said delivery to New Zealand would take 4 to 8 days. On March 29, the tracking showed that electronic information was sent to Auckland. Since April 5, I’ve been asking for updates on my order, and all I keep getting are generic replies apologizing for the delay and telling me it will arrive soon. I contacted Aramex NZ, since they are listed as the final carrier, and they confirmed they have only received the electronic data — not the physical package. They told me they cannot do anything unless they receive the parcel, and that I should contact the company to have them follow up with Aramex Australia. I’ve sent four emails asking for a refund, clearly including the email from Aramex. A person named Fleur replied, and not only did she not read the email properly, but she also sent me the same generic response to two of my messages. That is completely disrespectful and unprofessional. Honestly, my money was stolen. So for those who say they received the wrong product or a product that didn’t meet expectations, at least you received something. In my case, I got absolutely nothing, and there’s no sign that they intend to refund me either. And just to be clear, if there is indeed a real person behind customer service, then Fleur has provided an awful experience. Truly terrible customer service. UPDATE: Despite the generic emails and poor customer service, the product finally arrived today. It meets my expectations and is actually quite good. So, even though the process was frustrating, the product itself, in my opinion, is worth it. The only thing that really needs improvement is customer service.

Warning! The company’s “Feel free to test it, without any risk - 30-day refund if not completely satisfied” is a total lie. I purchased this product to try it out, but didn't like how it worked with my dry skin. When I contacted customer support to request a refund, they refused unless I provided a video of myself using the product so THEY could determine whether or not the makeup was right for me before providing a refund. This is absurd!