VIMA CosmeticsReviews of vimacosmetics.com

I asked for a refund because the product is nothing like they described and is cakey on my skin. It’s gone after a few hours and doesn’t cover anything like they claim. It’s more like a very expensive tinted sunscreen. After multiple emails, I’ve just been ignored. I will never deal with this company again. I would like to respond to the response from vima below. I have all the communication between them and myself. The only time they responded to me was when I got PayPal involved because I was being ignored. The issue still remains unresolved. If vima really wanted to help it would’ve been resolved by now. The money back guarantee is a lie. I was offered a $27 refund when I paid over $110 for a dodgy product. Dodgy company and dodgy product, just don’t do it.

Vima make out like it's a risk-free, stress-free option to try out their product, but if the foundation doesn't work for you, trying to receive a refund is infuriating. The company demand a video, which is a huge invasion of privacy, and it is not stated that this is a requirement on their website (I see Vima have said in response to a similar review that it is, and that's not the case). The site says "We just ask that you share your reasons and, if possible, provide photos or videos to help us understand the issue." If possible. It does NOT say videos are mandatory. Had they been truthful about their video policy, I would never have purchased from them. Which I guess is why they lie about it. I'll avoid this company like the plague from now on, the back and forth emails trying to sort the issue is such a pain. And as an aside, Vima if you're reading this, please stop having your customer service agents signing off with 'Lots of love', it's extremely weird and disingenuous. Edit after company response: I have no idea what 'offer' they are talking about, and I never said the product caused a reaction on sensitive skin. They are clearly confusing me with another customer. And the communication surrounding refunds/returns did not 'come across' as misleading, it IS misleading. I have asked them to show me exactly where on their site the 'money-back guarantee' terms they parrot in emails appears on their website. Funnily enough, they've not responded to that.

If I could give negative stars I would. The foundation matching didn’t work for me and I contacted them for full refund as their website states. It’s a lie - they sent me tips asked for video. I did all their tips and still no refund. They are a scam company that should be shut down. Now I’m out $80!

This company is a complete scam. Do NOT give them your money. They advertise a 100% satisfaction guarantee stating they will refund you without needing the product back and then they real scam starts. They give you "tips" on how to use the foundation. Then tell you that because you used the product it's no longer eligible for return. Then they want me to send them a video of me applying the product...as if! Or they'll give me just a 25% refund to go away. RUN RUN RUN. Total SCAM.

Once I received my order in a week I was super excited to try this. Unfortunately the make up does not cover anything. It is like putting lotion on. DO NOT buy the 100% satisfaction guarantee is a complete lie. Been fighting with customer service for over a week. They will not refund. They will respond back to this saying their website states you need to send a video. Which is not true. I have a screen shot where it says if possible we would like one. Completely invasive to ask for a video. Much easier to follow your website money back guarantee than to deal with all these bad reviews. Maybe try selling samples. The best part they block you off social media to only keep their good reviews. STAY AWAY!

Produkt nicht bestellen ist volle Abzocke. Habe innerhalb von 12 Std. von meinem Widerrufsrecht gebraucht gemacht, Ware war noch nicht mal versandt. Das wurde einfach ignoriert und mir mit den Floskeln: „ihre Bestellung ist unterwegs, viel Freude damit“ wurde einfach die Tatsache ignoriert, dass ich darum gebeten habe, es nicht wegzuschicken. Dann wurde behauptet es ist schon am Weg, obwohl die Sendungsnummer was anderes sagt. Leider hab ich zu spät die Erfahrungsberichte gelesen. Ich habe total empfindliche Haut und Roszea auf den Wangen. Und wie hier schon berichtet brennt das Produkt auf der Haut. Und wenn ihr das Produkt testet wird es erst recht nicht zurückgenommen, obwohl damit geworben mit. Aus diesen Geund möchte ich das Paket gar nicht und jetzt nach 5 Tagen steht, es benötigt noch immer 12-14 Tage ohne eine Auskunft von wo das Paket überhaupt kommt. Aus DE kann es schwer sein, denn da wäre es schon da gewesen. Diese Seite ist pure Abzocke.

I wanted to share my experience with Vima Cosmetics because I genuinely feel I was scammed. I ordered two their so-called “magic colour changing foundation” after seeing ads claiming it would self-adjust to match all Light to Medium skin tones. That sounded promising — but when I received the product, it turned out to be just one single shade, and it was a bright, unnatural orange. On my fair skin, it looked completely off and did not adjust at all. Their website is covered in slogans like “Money Back Guarantee” and “30 Day Free Returns”, but they refused to honour any of it. I followed their instructions, explained the issue, and even sent a clear photo showing the obvious colour mismatch (orange foundation on my face against my pale neck), along with feedback that the product felt cheap and provided very poor coverage. Instead of offering a refund, they responded with, “I do want to give you a tip: I recommend that you use a small amount of foundation.” Then they offered only a 25% refund on my $98.40 AUD order. When I said I wanted the full refund as advertised, they said they’d only consider it if I sent them a video of myself applying the makeup so they could “determine if it gives a natural look.” Honestly, I found that request ridiculous and invasive — no reputable company should require that just to process a return. To top it off, when the payment was processed, the merchant name came up as “kelvwatches”, not “Vima Cosmetics” — which is incredibly suspicious and has nothing to do with beauty products. It’s a huge red flag. Vima Cosmetics tries to present itself as an expensive, high-end makeup brand, but I strongly suspect their products are cheaply and mass produced, likely dispatched out of China. There’s nothing luxurious about the product or the service. Please don’t be fooled by the slick marketing or the videos showing women rubbing this product on their faces, raving about how amazing it is — the product simply does not work. Looking back, this really is one of those classic cases where if it sounds too good to be true, it probably is. The product didn’t do what it claimed, the refund policy was a lie, and the entire experience felt like a convincing scam. I’m sharing this in hopes of warning others before they waste their money like I did. **EDITED TO ADDRESS THEIR REPLY** Haha the scam continues. This company is lying through their teeth by suggesting that I didn't order through their so-called official website & claiming they 'can't find my order' - How convenient, right? au.vimacosmetics.com - That is the website I ordered through. Of course the first part will vary depending on where you are from. As I am from Australia, it's 'au'. Oh, and a little strange that the supposed customer service reps that I corresponded with were named 'Fleur' and 'Mila' which are the SAME names that others who have posted negative reviews also dealt with. I wish I could post screenshots of my correspondence with this terrible company and their 'support team'. They are a complete and utter nightmare to deal with and they will stop and nothing to keep your money once it's left your account. As I have stated above, this is a very convincing scam. Don't fall for it.

This does not work! It does not cover well and it has a perfume smell like an older lady would wear. They say they take returns but when you ask for a return they can’t take it because the product was used. DONT OFFER RETURNS IF YOU DONT ACTUALLY DONT RETURNS! Definitely do not recommend this!!!! Also they relied to my review saying I might have ordered its from a different website that theirs. But this is not true as well! If I could I would add the screenshot of the email they sent me. It is their company that definitely responded and told me that there are not refunds! DO NOT TRIST THIS COMPANY!