VIMA was founded with a passion for beauty and well-being. Our mission is to offer high-quality cosmetics that not only meet the highest standards but are also ethical and sustainable. All our products are vegan, cruelty-free, and free from harmful ingredients like parabens, allowing you to enjoy your beauty routine with peace of mind. At VIMA, we believe true beauty comes from confidence and authenticity. Our products are designed to enhance your unique beauty and help you shine in every situation. Together, we’re making beauty more conscious, beautiful, and better for everyone.
VIMA Cosmetics (vimacosmetics.com) has 573 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
vimacosmetics.com
Website
vimacosmetics.com
Category
Cosmetics & Makeup
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
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BIGGEST SCAM EVER! Didn't like the coverage it offered. Foundation brush started coming apart 1st time I used it. Wanted to at least return the second set I purchased that is unopened. They want me to video myself putting on the makeup so they can tell me if I like it or not. They are not upfront with return policy. Oh, and the foundation will turn brown on a piece of toilet paper, so it does not adapt to your pH or warmth. Also, it is not lightweight at all!!!
Response from VIMA CosmeticsJul 25, 2025
Hello Shannon,
We’re sorry to hear you’re disappointed with your experience. Our return process is clearly outlined in our policy, and we do require a short video to confirm product concerns — this helps us fairly evaluate each case and prevent misuse of the guarantee. Unfortunately, we cannot proceed with returns or refunds if these steps are not followed.
Our CS team has confirmed that you were refunded last July 21 for this order since we accepted your request even if you did not adhere to our policies.
We genuinely appreciate your feedback and are always working to improve.
Regards,
VIMA TEAM
MM
Maja M.
Umweltschädlich und giftig
Die genannten Inhaltsstoffe können bei manchen Menschen potenzielle Gesundheitsrisiken bergen, insbesondere bei längerer oder wiederholter Anwendung. Hier eine Übersicht der möglichen Risiken:
Cyclopentasiloxane:
Haut & Atemwege: Kann bei empfindlichen Personen Reizungen verursachen.
Hormonelle Wirkung: Es gibt Hinweise, dass es hormonell wirksam sein könnte, was langfristig das Hormonsystem beeinflussen kann.
Silicone (Dimethicone, Dimethiconol, Crosspolymer, Methicone):
Haut: In der Regel gut verträglich, aber bei manchen Menschen können sie die Poren verstopfen oder Irritationen auslösen.
Umwelt: Schwer abbaubar, kann sich in der Umwelt anreichern und dort potenziell schädlich sein.
Ethylhexyl Methoxycinnamate (Octinoxat):
Hormonelle Effekte: Kann das endokrine System beeinflussen und hormonelle Störungen verursachen.
Allergien & Reizungen: Bei empfindlichen Personen allergische Reaktionen möglich.
PEG-10 Dimethicone:
Haut & Gesundheit: PEG-Verbindungen können Verunreinigungen enthalten, die krebserregend sein könnten; außerdem können sie die Hautbarriere schwächen.
Petrolatum:
Verunreinigungen: Mögliche Kontamination mit polyzyklischen aromatischen Kohlenwasserstoffen (PAKs), die krebserregend sind.
Langzeitgebrauch: Kann die Haut atmen lassen und zu Unreinheiten führen.
Nanopartikel (Silica Dimethyl Silylate Nano):
Tiefere Penetration: Nanopartikel könnten in den Körper eindringen und dort unerwünschte Wirkungen entfalten, z.B. Entzündungen oder Zellschäden.
Ethoxydiglycol & Methicone:
Reizungen & Allergien: Können Hautreizungen oder allergische Reaktionen hervorrufen.
Zusammenfassung der Gesundheitsrisiken:
Hormonelle Wirkungen (z.B. durch Ethylhexyl Methoxycinnamate)
Hautreizungen oder Allergien bei empfindlichen Personen
Langzeitbelastung durch schwer abbaubare Polymere und Nanopartikel, deren Auswirkungen noch nicht vollständig erforscht sind
Umweltbelastung, die indirekt auch unsere Gesundheit beeinflussen kann
Empfehlung: Wenn du Bedenken hast, kannst du Produkte mit weniger synthetischen Polymere, UV-Filtern mit hormonellen Wirkungen oder Nanopartikeln wählen. Bei Unsicherheiten ist es immer gut, einen Dermatologen oder Toxikologen zu konsultieren.
Response from VIMA CosmeticsJul 25, 2025
Hello Maja,
Thank you for sharing your concerns.
We want to assure you that the ingredients in our Magic Foundation have been carefully selected and are commonly used in many reputable cosmetic formulations worldwide. All components comply with international cosmetic safety standards, including those set by the EU, FDA, and other regulatory bodies. The claims that our product is “toxic” or “environmentally dangerous” are not supported by scientific consensus.
To clarify:
Cyclopentasiloxane and other silicones like Dimethicone and Methicone are widely used in skincare and makeup for their smoothing properties. They are non-comedogenic (do not clog pores), and studies have found them to be safe for topical use in the concentrations used in cosmetics.
Ethylhexyl Methoxycinnamate (Octinoxate) is a UV filter permitted in many countries. While some preliminary studies have raised concerns in very high concentrations, its use in regulated amounts in cosmetics has not been proven harmful to human health.
PEG-10 Dimethicone and Petrolatum used in our formulation are pharmaceutical-grade, highly refined, and purified for cosmetic use — free from harmful contaminants when used as regulated.
Regarding Nanoparticles: The use of nano-sized ingredients is strictly regulated, and our ingredients have been assessed for safety. Nano-form silica used in cosmetics remains on the skin’s surface and does not penetrate into deeper layers.
Our full ingredient list is transparently available on our website. We encourage all customers to review it before purchasing and consult with a dermatologist if they have sensitivities or concerns.
We take all feedback seriously and are continuously committed to product safety, quality, and transparency. Should you wish to discuss this further or require additional information about any specific ingredient, we would be happy to provide it.
Warm regards,
VIMA TEAM
LE
Laura E.
SCAM behavior from this company
I ordered the magic skin changing foundation. When I received it the ingredients didnt match what was on the website. I emailed them and they told me to "trust them, it was just an old box and they had updated the ingredients". But there's no way to confirm if that is true or they are just saying that. I asked for either a free return, a replacement with the correct ingredients or a refund. (They advertise a money back guarantee and free returns on the product website which I have a screenshot of that I sent them multiple times)I've been back and forth with them SEVEN times and they keep giving me the run around, trying to give me a partial refund and to keep the item I cannot use or pay to return it, but shipping to china is so expensive its not worth it. I would like a refund as I really dont want to take more time to do a chargeback, but I will if the company still gives me the run around. Also, I would not have purchased initially if I knew it was from China, as the shipping time advertised was also not accurate (5 days). It took much longer than that to get here because it came from China. This company is operating more like a scam. I would never buy from again.
EDIT: After their response. These people continually lie left and right. They did not care that the package I received did not match the ingredients. They did not ask for photo evidence which I would have happily provided would that change anything, but they did not care. They expected me to return it and pay the return shipping myself, even though I sent them photos from their own website where they clearly advertise FREE RETURNS with big bold writing but then apparantly have a different policy hidden in their “fine print”. And even then they don’t offer “free returns” under any circumstances so they shouldnt be advertising it! The only way they will “honor” their promises is if you tell them you will take action. But this is standard practice as a courtesy that you are SUPPOSED to inform companies BEFORE making a chargeback to give them the opportunity to fix it before the bank steps in. That’s what the bank suggests doing before making a chargeback. But this company wants to twist things as if making a chargeback when they don’t deliver the product as advertised is somehow bad behavior. Its not, the bad behavior is this company who intentially lies, falsely advertises and then tries to blame the customer for not reading their contradictory fine print. Its intentionally manipulative.
I reasonable effort to resolve this (which they have refused to make) would be to honor what you advertise “free returns” or simply fully refund me due to the product not matching the description. I think its a pretty serious health violation to send a product with different ingredients and then claim that the actual ingredients aren’t whats listed on the box!!!
Response from VIMA CosmeticsJul 25, 2025
Hello Laura,
We’re sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback.
We would like to clarify a few important points:
Our customer service team has communicated with you multiple times to explain that the ingredient list displayed on our website is the most up-to-date and accurate. In rare cases, some products may be shipped with older packaging, which does not affect the safety or quality of the item itself. This is a standard and acceptable practice in the cosmetics industry, especially during packaging transitions.
Despite your not providing a photo of the discrepancy as requested — which is a basic step in evaluating such concerns — we still offered you a replacement or partial refund, without requiring the item to be returned. These were made as goodwill gestures, even though our policy (clearly stated online and acknowledged during checkout) requires a return for full refund claims.
Additionally, while we understand international shipping can take longer in some cases, we’ve never hidden our global fulfillment structure. Shipping times are estimated, and we strive to meet them, but delays beyond our control (e.g., customs, courier handling) may occasionally occur.
We must also respectfully note that repeatedly threatening chargebacks and leaving negative reviews simply because we could not accommodate a demand outside of our published policies is unfair. Our team has remained transparent, responsive, and professional throughout, and we’ve made every reasonable effort to resolve this.
We hope you reconsider your stance, but should you choose to escalate this with your payment provider, we will respond accordingly with all documentation.
Sincerely,
VIMA TEAM
MS
Megan S.
Order didn't even show up. Customer Service was NO HELP with automated responses.
I placed an order with Vima Cosmetics at the beginning of June for makeup I specifically needed for my wedding on July 12th. I was excited to try their products and had been tracking the package closely the whole time. Unfortunately, somewhere along the way it got lost - and that’s where the real frustration began.
Every time I reached out for help, I received what felt like automated responses that didn’t actually address my concerns or offer any real solution. No one stepped in to make it right, no offer to reship, refund, or escalate the issue. I kept trying, hoping it would get resolved before the big day.
Sadly, the wedding came and went and I never received the makeup I ordered. I'm incredibly disappointed, not just because of the lost product, but because of how unhelpful and impersonal the customer service was when I needed them most. I expected better, especially for such an important event. Definitely won’t be ordering again.
Do not recommend, and do not waste your time with this scam.
Response from VIMA CosmeticsJul 25, 2025
Hello Megan,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration this situation caused — especially surrounding such a meaningful event.
We want to clarify that our team was aware of a delay affecting a small number of June orders, including yours. To resolve this proactively, a replacement was already issued and shipped prior to your most recent complaint.
We understand how disappointing it is when expectations aren't met, particularly with time-sensitive occasions like weddings. However, it's important to note that a chargeback was filed on your end even after the replacement was processed — a step that unfortunately limits further action on our side while the matter is under financial dispute.
Our support team responded to all inquiries and worked within our policies to provide a fair resolution. We regret that you did not feel our efforts were sufficient, and we will always take feedback like this seriously as we continue improving our service.
Sincerely,
VIMA TEAM
SR
sharon R.
GUARANTEE IS FALSE
Try it and you can get a refund if no good they say. Tosh I say. Tried their colour match foundation but rather than blend with my skin tone I had a whitish caked on result. They then try to make me jump through hoops starting with I’m unable to return bd size I’ve used it. I quoted their guarantee so then they want a video of me using it so they can tell me I’m doing g it wrong and string me along. Was so fed up I accepted a 25% refund just to shut it down. DO NOT BELIEVE THE HYPE
Response from VIMA CosmeticsJul 15, 2025
Hi Sharon,
Thank you for sharing your experience with us. We’re truly sorry to hear that our foundation didn’t meet your expectations and that the refund process felt frustrating.
Our color-adapting formula is designed to blend seamlessly with most skin tones, but we completely understand that it may not work perfectly for everyone. In these cases, we do request a short video demonstration—not to make things difficult, but so our team can understand the issue and help offer the best solution, whether that’s troubleshooting or issuing a refund.
We appreciate your feedback and will use it to improve our communication and processes so they feel clearer and less burdensome for customers. If there’s anything more we can do to help, please don’t hesitate to reach out to us directly.
Thank you again for giving us a try.
Best wishes,
VIMA Customer Support
SE
Suzanne E.
SCAM! Placed order more than a month ago
Placed an order more than a month ago. Order shipped, but has not progressed in more than three weeks! Have written in to customer service many times, and they are blaming their courier and "thanked me for my patience". I have demanded a refund three times, they have since stopped responding...and my order still has not progressed in shipping. BUYER BEWARE! HUGE SCAM!
Response from VIMA CosmeticsJul 15, 2025
Hello Suzanne,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this shipping delay has caused you. Unfortunately, there was an unexpected delay with our courier, which affected some parcels in transit — including yours.
To make things right, we’ve proactively arranged for a replacement order to be sent out, so you don’t have to keep waiting. Our customer service team should have updated you about this, but we sincerely apologize if you felt communication wasn’t clear or timely.
We understand how disappointing this has been, and we truly value your patience and understanding. If you still have concerns, please feel free to reply to our email directly — we’re here to help until this is resolved to your satisfaction.
Best wishes,
VIMA Customer Support
JO
Joanne
Don’t believe the hype.
The shade doesn’t match well, still looks orangey. It also doesn’t last long at all - really disappointed. 2 hours after application it’s patchy and cakey. Brought after seeing all the positive reviews on social media - now I see why - they just delete any negative reviews/comments!
Response from VIMA CosmeticsJul 15, 2025
Hello Joanne,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointment.
Our goal is for every customer to feel confident and comfortable wearing our foundation, and it sounds like your experience hasn’t met those expectations. We absolutely don’t delete negative feedback — we see it as an important opportunity to learn and improve.
Regarding the shade looking orangey or turning patchy: sometimes this can happen due to skin prep or other products layered underneath. We recommend applying a thin layer on well-moisturized skin and, if needed, pairing it with a small amount of concealer for additional coverage.
We’d love to make this right. If you haven’t yet, please reach out to our customer support team with your order details, and we’ll do our best to help — including guiding you through our money-back guarantee process.
Thank you again for giving us a try, and we hope we can turn your experience around.
The VIMA Team
LO
Lori
Waiting on Order for 25 days and counting
I orderd the makeup on June 2. Today is June 27 and I have NOT received anything. The tracking noted it was in Grapevine, TX (4 hours away) on June 10, and the last comment on June 22, says moving thru the system. Where is my order??? No one responds to my emails. So far I am not impressed.
Response from VIMA CosmeticsJul 15, 2025
Hello Lori,
Thank you so much for reaching out, and I completely understand your frustration about the delay.
We are aware that your order has been moving slowly through the courier’s system, and we sincerely apologize for this inconvenience. I can confirm that you replied to our customer support emails just yesterday, and our team is actively monitoring your shipment and following up with the courier to get things moving as quickly as possible.
We truly appreciate your patience, and please rest assured we’re doing everything we can to get your order to you. If you have any further questions or if there’s anything else we can do, please let us know — we’re here to help!
Best regards,
VIMA Team
