VIMA CosmeticsReviews of vimacosmetics.com

I was very disappointed with the product minimal coverage not the best match either made all my impurities come out. Would not recommend and would love to return if possible. Also another negative it took 3 weeks to arrive not cool

Ich kann die Artikel nicht vertragen und bekomme das Geld nicht zurück. Soll Videos machen und der Kundenservice geht auf meine Fragen überhaupt nicht ein. Die Bedingungen bezüglich Geld-Zurück bzw. Ware zurück geben, stehen nirgendwo und werden auch auf Anfrage nicht zugesandt. Diskutiere seit Tagen per Mail. Vermutlich so lange bis die 30 Tage rum sind und sie dann sagen, dass es zu spät ist. Ist alles Betrug. Produkte sind nicht gut. Der Primer zieht nicht ein und klebt. Die Foundation deckt bei wenig gar nichts ab (was angeblich auch korrekt ist, soll nämlich laut Kundenservice nicht deckend sein, steht aber auch nirgendwo) und bei mehr wird das Gesicht weiß bzw. blass. Eine Foundation soll doch abdecken, dafür kauft man es doch. Meine Haut reagiert auch direkt auf diese und fühlt sich unwohl an. Und trotzdem bekommt man das Geld nicht zurück. Auf keinen Fall dort was bestellen!

Company is a sham. My wife ordered cosmetics based on the money back guarantee, she didn’t like it, and they refused to give a refund. They’re asking her to make a video of herself putting the make up on with every effort to avoid giving a refund. It clearly says making a video or photos are Only required “if possible.” She does not want to share this personal process out of embarrassment and they refused to issue a refund. This company is awful and should be ashamed and everyone else should be warned to not do business with them. And I will continue making these comments until they give her a refund, long after they block me from their page. See you guys on the other side.

I have not yet received my foundation, it has been 15 days since I placed my order! That doesn’t work for me and I will never order again. Amazon can ship something in 2 days, this company 3 weeks and counting?!?

Nicht mal ein Stern. Ich habe Annahme des Paketes verweigert weil ich es mir anders überlegt hatte, nachdem ich die ganzen Inhaltsstoffe überprüft habe. Sie meinten dann ich bekomme mein Geld nicht zurück, weil ich die Annahme verweigerte. Meiner Meinung nach, ist dies mehr als Betrug.

This company is a SCAM, buyer beware. Such a horrible company. I am a first time buyer and received the product last week. Their refund policy clearly states: “100% Satisfaction Guarantee Not happy with our makeup products? We’ve got you covered! We’ll issue a full refund* or exchange your order for something of equal value that might suit you better. No need to return the item! We just ask that you share your reasons and, if possible, provide photos or videos to help us understand the issue. Your feedback is valuable and helps us improve our products!” “If possible” is the key word, it doesn’t say you must. I’ve reached out to their customer service for a refund for the foundation. It’s very light, like nothing is there. Put too much on, you look like a ghost. Several emails back and forth, they request a video when there is nothing in their policy that states that. They keep saying “our policy clearly states that”. Okay - where?? Show me!! What a bunch of LIARS. Had I know this company was overseas, I would not have purchased. SCAMMERS EDIT: Hello, vima. I see your reply to my review, more pushback. Like I said, show me where it says a video IS REQUIRED for a full refund on your website. It’s not there and you should really consider changing the words “IF POSSIBLE” to “IS REQUIRED” to provide photos or video in your refund policy so customers aren’t blindsided. According to your website, I’ve met all the qualifications for a full refund: 1. Not happy 2. Shared my reasons with you 3. Request submitted within 30 days of receiving product 4. It is a makeup product 5. I am a new customer Oh, you’re a local based company? What state? Like most beauty products, can I find your brand at local stores like Ulta or Sephora? Nah, you are a company based outside of the US that promotes your products on TikTok and Instagram.

TL/DR: The product is ok, if you just want a light cream to put on your face. If you want a true coverage foundation, this is not it. If you are ok with giving your money away to an overseas company and never getting it back if you are unsatisfied, go ahead and buy from them. Otherwise, skip this company all together. I would not purchase from this company, unless you are completely comfortable giving up any money you send them, because, regardless of what their published return terms state on their website, they do not honor them. It is not a US based company. First, I would not truly consider this a foundation. It is more like a BB or CC cream. It doesn't cover anything (freckles, spots, etc.). It does not smooth out your complexion, nor provide any real benefits that I can discern. If you reach out to the company requesting a refund, you will experience quite a bit of double talk. My experience: First email: We recommend you try it this way Second email: We cannot refund anything that has been used, but we want you to try it (nice trick) Third email: Our website clearly states if the foundation doesn't match, and we require a video proving this. Again, double talk. How can one know if the foundation matches, if they do not try it. And, if they try it, how on earth then are they supposed to send it back and get a refund if Vima doesn't take back anything that has been used? Also, the website does not state you must send a video, it states "if possible". It is not possible in my mind. Why would I send a video of myself to complete strangers, and then run the risk of having them use that video in a promotion maybe? The website also states they will offer a 100% refund, but they tried to tell me they can only give me 25%. Honestly, I don't think the site should be allowed to operate on FB or Insta until they are clear about what their policies are. I've filed a complaint with my credit card company. Buyer beware.

Do not purchase this product. They misrepresent their return policy. They say it is hassle free and that is not true. They request videos and photos. That’s an invasion of privacy. They also claim this works for uneven skin tones and dark circles. Absolutely not! There is like no coverage. They said it’s buildable and you can’t before looking cakey or like a ghost. I do not recommend this company or product. Stay away!!!! In response to Vima Cosmetics. Rewrite your policy. Your police specifically says “No need to return the item! We just ask that you share your reasons and, IF POSSIBLE, provide photos or videos to help us understand the issue.” I gave you a reason and now you’re forcing videos and not even photo options. Your policy is not accurate Vima Cosmetics. Buyers beware. Their social media accounts don’t allow many comments to be posted. Those posting are would-be influencers likely receiving a kickback so I don’t think you’re getting an honest review.