Tyler D.
Trash customer service
I ordered a skin 10/23/25 and contacted customer service as soon as i got my confirmation email to let them know that i had purchased before and already had the trader on my friends list on steam. they said that i would have to add them, completely ignoring what i said, then said it would be delivered immediately. Skins cant be gifted for the first month, which isnt an issue because i had been friends with the trader for several months. but i let it go and waited for the next day. i contacted them the next day to ask them for an update on the order and explained again that i had already been friends with the steam account for more than a month and they said they would "let him know". I messaged several more times over the next several hours and received no response. about 10 hours later i still had not received a response. nobody checking on it. nobody responding to me. I went to their help page to try to join the discord because they said there are faster responses on discord, and the link doesnt work. So now I cant get in contact with anyone regarding my order. Its been 4 days since my order, and nothing but a frustrating experience since. they might do the occasional order right, but its been nothing but frustrating in my most recent experience. oh and i tried to leave a review on their website that reflected my experience... deleted immediately of course.
Response from VikingDOTAOct 29, 2025
Let me talk about the elephant in the room. We're not ignoring you, per se. I'm delivering the information to my distributor exactly when you forward us your steam link, and I delivered your words exactly as you said, even screenshotting you the time and date with chat on our distributor to see that I'm on time on my deliveries to my distributors and towards my customers. What I can't control is when my distributor will deliver your items due to gift limitations per day that Steam implements. You can read more about it here: https://dota2.fandom.com/wiki/Wrapped_Gift About the experiences, I suspect we're in different time zones, judging by the time you message me over Discord, I'd be fast asleep by then, but I still make my reply first thing when I'm awake. In your review, you talked like I abandoned you, which is not true. About the reviews on the main site, as I've already addressed in Discord, we showed the feature reviews first, and then they will show recents later when you're at a certain point of the website. And after reading your review on both the main site and here, I suspect this will be your last purchase from us. So I hope nothing but the best for you. If in any case you come back to us for more, we'd still be welcoming you with open arms. Cheers! Update: Full Discord Conversation Link: https://tickettool.xyz/transcript/v1/1235516332808863814/1433121908425101332/transcript-closed-1539.html/69038a49/690238c9/7b7878685228047edb4fa54d8998e5aa739f70a5a2542914951dafae344fd614