viking-store.comReviews of viking-store.com

Response from viking-store.comMar 25, 2024

Hi Edin, I'm sorry that you had a poor experience. However, I can't find you either in our customer database nor any of our email inboxes. At the same time, we don't use Facebook as a customer service channel. Could you please reply to your original order email (which includes your order number) so we can solve your issues? Again I'm sorry about the inconvenience this has caused you. May the Old Gods bless you. Tim - Customer Support

Response from viking-store.comJun 21, 2023

Hello Tim, We're sincerely sorry to hear about your recent experience with our Viking Odin Vintage Shirt. We understand that the issues regarding the sizing and material were disappointing, and we apologize for any inconvenience this may have caused. Your feedback is critical to us, and we have taken immediate steps to address the situation. We want to ensure the quality of our products aligns with the descriptions provided and meets our customers' expectations. We are committed to improving our quality control processes to prevent such incidents in the future. We value customer satisfaction above all else and regret that your experience did not meet your expectations. In light of this, we have already processed a full refund for your purchase. Please check your account; the refund should reflect there shortly, if it hasn't already. Your feedback gives us an opportunity to improve, and we genuinely appreciate your understanding in this matter. Thank you for your patience, and for giving us the chance to rectify this situation. Once again, we extend our deepest apologies. Please rest assured that we are working diligently to enhance our product quality and customer service. May the Old Gods bless you. Tim - Customer Support