Andrew W.
I never got the product.
I never got the product.

Our mission is to help people enhance their everydayexperiences through the use of premium cannabis products.
VIIA (viiahemp.com) has 41 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
Showing 9 reviews with 1 star · Clear filters
Andrew W.
I never got the product.
David P.
Package is lost. Item has been reported to be in Louisville for the past 5 days.
Response from VIIAOct 1, 2026
Hi David, Thank you for bringing this to our attention. Your follow-ups were missed in our spam folder and that's on us! We've reached out via email and sent a replacement order your way with tracking to follow. Thank you for your patience and for giving us the chance to make this right.
B B.
I had been a loyal customer of Viia for a some time and had placed many orders without any issues. Because of those positive experiences, I trusted the company and expected them to stand behind their customers if a problem ever occurred. My latest order was marked as delivered by USPS to a parcel locker, but I never received it. Viia initially responded and asked me to wait a few days in case USPS had scanned the package prematurely. I followed their instructions and waited. After the package still did not arrive, I contacted them again and requested the next steps under the Shipping Protection that I had purchased with my order. Instead of honoring the Shipping Protection or filing a USPS claim as the sender, Viia stopped responding to my emails entirely. I never received a replacement, a refund, or any meaningful assistance. I would also like to provide photo evidence and our email correspondence, but I don’t see an option to attach them here.
Response from VIIAJun 30, 2026
HI B B, We sincerely apologize, this wasn't the experience you deserve, especially as a loyal customer. Your follow-ups were missed due to a gap in our coverage, and that's on us! We've reached out via email and sent a replacement order your way with tracking to follow. Thank you for your patience and for giving us the chance to make this right.
Cross K.
Spammers. I NEVER provided my email to them, nor would I ever have done so! Edit: This garbage company doesn't even have a double opt-in system. They think it's MY job to help them leave me the hell alone. ANYONE can give them YOUR email address and they'll SPAM you until YOU do something dangerous (like hitting unsubscribe & risk putting a virus on your device) to inform them to stop. Why is that OUR job?? Here's an idea: Learn how to responsibly use email before you start marketing with it, reprobates. Go to hell.
Response from VIIAMay 5, 2026
Hi Cross, we're truly sorry you received emails from us! We completely understand why you're frustrated. Please feel free to reach out to us at [email protected] so we can remove you right away and look into how this happened. We'd really like to make this right!
Glen W.
Bud is mid and overpriced. Customer Service non existent. Do not pay for the shipping protection or priority mail they do not honor either of those and I’ve tested both shipping methods they are exactly the same. This company was the final nail in starting my own grow.
Response from VIIAMay 5, 2026
Hi Glen, we're so sorry to hear about your experience. We'd love the chance to work toward a resolution. Please feel free to email us at [email protected] with your order number. We would love to earn back your trust!
Ann D.
Beware! My husband had a bad reaction to the gummies and when he went to cancel his subscription a new shipment came in. We shipped it all back and we've not been refunded as promised. Their guarantee stinks and we're out just over $500. We sent everything back to a US address although we ordered from Canada. Horrid product and service.
Response from VIIAMay 28, 2026
Ann, Thank you for sharing your feedback. We're truly sorry to hear about your husband's reaction and the frustration with the cancellation and refund process. This is not the experience we want for any customer. We want to make this right and have reached out to you via email to resolve this as quickly as possible. Please check your inbox or contact us at [email protected].
Rey M.
ordered some stuff on june 3. tried calling them but no answer. no response still. today is june 20
Response from VIIAMay 28, 2026
Hi Rey, We're truly sorry to hear about the delay with your order and the difficulty reaching us. This is not the level of service we aim to provide. We want to make this right and have reached out to you via email to resolve this as quickly as possible. Please check your inbox or contact us at [email protected].
Brandon B.
Lack of transparency. They will charge extra for expedited shipping but ship regular USPS shipping. They just ship it in the morning instead of regular afternoon shipping. They are taking extra money for shady services. CannaBuddy is much better
Response from VIIAMay 28, 2026
Hi Brandon, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our expedited shipping option. We understand your frustration and empathize. Please reach out to us at [email protected] so we can make this right.