ViewrailReviews of viewrail.com

I'll try to make this succinct: 1. If you use their "contact us" in hoping to guidance for your project, hope again because the person is simply a sales person and knows nothing technical about the products this company sells. 2. If you're not a carpenter who does railings and stairs for a living or work for this company, I suggest you look elsewhere. My biggest gripe is that as a DIYer, there are and will be things I don't even know about to ask. Your sales person nor the folks "engineering" your custom order will not bother to get things right for you. For example, I order the cable rail system and wanted a side mounted set up. I watched a few videos and it appears that they can either be screwed in or bolted. My "designer" or "engineer" never bothered to even run this by me to get my order right. Another example, I wanted wooden rails instead of metal and I saw on my quote that poplar was the choice of wood which I was fine with. But when it arrived, it wasn't dyed or anything at all. If you look at any of their gallery shots, the wood in the pictures or that beech/mahogany colored stain. I was under impression that this would be the stain used on my order as well. I went back and forth with the "designer" over multiple emails and phone calls and not one mention of this really important detail. Now, you may say that this is simply my fault for overlooking this error but by ordering from this company, you're hoping for a little hand holding! You're paying a premium for their products and you're hoping for that level of service! 3. I specifically mentioned to my "designer" that I will be installing this system myself and would need as much directions as I can get. She ensured me that everything would be provided and there are videos on youtube and their site to help you along. Before you do anything, look at the mess of videos they have. Its credible how disorganized their videos are and they seem to cover the same thing in each one but with a different instructor! LOOK ELSEWHERE!

As a custom home builder we expect good product, communication, and timeliness. Viewrail is NONE of these things. 1) Scott works for viewrail and does not respond until 3 weeks later, but only if you reach out to him again. Then he responds with a rude attitude stating "email someone else" and "go with another company then" 2) missing parts that not only cause building delays, but causing financial expenses out of my pocket bc I now have to pay my guys when they expect to work but cannot bc were missing parts viewrail did not send. 3) Scott also demanded I write I good review for viewrail in order for him to quote me. 4) like other bad reviews, when you step on the stainless steel cable, it pops out easily(2 year stepped on it, and it popped out). Stainless steel should not do this. I could go on and on, but all you need to know is it's an extremely unsafe product that could seriously hurt someone, like it did my son. Not to mention horrible customer service...and who wants to deal with all that?!

DO NOT ORDER unless you are willing to wait months. Order placed 11/19 with a delivery date of 12/17. They send a manual on how to take measurements which is neat. We obtained them and confirmed our approval to release to production. Last week of December we check in for ETA it was a miscommunication on their end they were waiting on our approval. This was ok we wanted everything to be 100%. Ordered was released and arrived 2/10 with NO CLEAR COAT after we paid $50 per tread. It was shipped back and we are still waiting. We are now in April still waiting for out November order talk about frustration.

We installed the Viewrail system on an oceanfront home on Folly Beach. We immediately noticed design flaws and the system they provided did not work with hollow porch columns. We also noted that pieces of stainless that were welded immediately began to corridor. The weld caused the finish to be compromised. A viewrail representative performed the “design” and takeoffs for our system which we ultimately had to replace to keep our client happy and provide a quality cable rail system. One of my emails with Len Morris is below followed by his final response on the matter : “ Len, We never received the new wood angle insert. You said you would give us all these new fittings for this job. We've already spent over $3000 in trying to retrofit and make repairs and improvements to make the Viewrail system work and not fail. This is now in the past and we are moving on to another cable rail system. We are in the process of replacing the entire Viewrail system on the back of the house with another cable rail system that we've used before. Being a rental house, guests place their foot on the cable rail and it is at that point that your system fails very easily. Due to the last 10 months of maintenance in having to revisit the jobsite to retighten and repair the Viewrail system, we and our client deemed it best to go ahead and remove Viewrail and install another product to avoid another year of the same. Our cost to do this is $4000 in materials (we are able to reuse the SS cable itself) and $3500 in labor. That is $7500 that we are coming out of pocket to make our client happy because of the poor performance of the Viewrail system. I'd like for you to share in the responsibility here for the lack of performance of Viewrail. If you split the cost with us ($3750) then we will feel that you've done your part. Please let me know what you are willing to do to help with this. Thank you, ” Len’s response: “ I'm sorry that you are unhappy. I can do what we have agreed to do in our warranty. Removing Viewrail and replacing it with another product is not covered under warranty.” We will never use any of their products and do not recommend them because of their poor service and unwillingness to help correct mistakes.

Used Viewrail in 2019 for guardrails and exterior hanging stairs. Their product are good looking; however, they will not respect your construction schedule at all and will cause delays. If you are a serious builder, avoid them at all costs. We ordered Viewrail 6 months ahead of expected delivery date. We got confirmation that they would be able to deliver on the expected date. 2 weeks before expected delivery date, we contacted Viewrail again for confirmation. They informed us that our order would be delayed 2 months. Our construction job was delayed 2 months due to Viewrail. We have incurred damages due to delayed delivery. Their only reply was that they are not liable for damages per their terms and conditions.

Horrible communication and instructions on how to install the product.

The website needs work and after $7500 for material I was highly unimpressed with the railing. I will try my best as a contractor not to install this product again.

Very disappointed that a ready to ship product piece cannot be returned. The most expensive part, a corner post did not need to be used for our project and now it will be thrown away… What a shame.... I wish I would’ve talk to one of their reps before I Purchased.