ViewrailReviews of viewrail.com

We purchased a rod railing system. We spent $5,600 for the system. The rods were sent in the wrong color. They did send out the correct color the next day. However, when the system itself wasn’t designed correctly and the brackets could only be attached one way to the top of railing and we needed new rod crimps to correct the design mistake our customer service representative Wynton decided it would be best to argue with our contractor and say that we would still need to pay an addition $150 for materials. At that point I contacted via email our sales rep Jesse to let him know what was going on and if he could help. The reply I got was - “I’m sorry your having a bad experience so far. It looks like you have been in contact with Wynton so hopefully he can get things figured out.” I guess Jesse’s job was done after he got his commission check. I would not recommend View Rail to my worst enemy. I guess we are at the mercy of View Rail to pay another $150 for rod crimps to fix their design mistake.

When we ordered the railing for our deck, there are a few parts we missed (our mistake). Trying to track down those parts and get them so we can complete our deck has been a nightmare. Our contractor has emailed, been on the phone, sent pictures- and now... nothing. Communication started great but now viewrail won't respond or follow up and we still don't have the parts. Incredibly frustrating.

As an installer, after 3 incomplete or wrong shipments, my clients have spent now over 3 months without having to walk around the outside of their house to get fom the main floor to the upstairs floor... It hurts me to say i cannot suggest anyone buy from them. The reason it hurts is that the parts of their system that did arrive correctly were some of the most well thought out and designed/engineered I have seen in 20+ years of building high end custom homes... however, if they can't get the order right the first time.... make your own call...

Stop. Do not order anything from this company. They were 4 months past the delivery date. The inside glass panels were made incorrectly and didn’t fit at all. All they could say was “well, you signed off, so it’s your own fault”and never offered an apology or a way to compensate , so we had to make brand new templates and have to them made locally.Still waiting…. Our outdoor glass was awfully late too. To add insult to injury, we paid them for caps over the glass and several weeks later, they are not shipped. Our entire project is late costing us thousands of dollars every month. THEY DO NOT CARE.

Caveat Emptor. This company preys upon unsuspecting consumers. I purchased a floating staircase for a newly purchased house and learned the hard way (after hiring a lawyer) why they put the following clauses in their contract: “Viewrail understands time is of the essence but is not responsible for costs incurred by the contractor due to delays in production, shipping or installation of our products” “Arbitration: Any controversy arising out of this contract or breach of it may result in arbitration, under the rules of the American Arbitration Association applicable to the construction industry at the Contractor’s option. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. All arbitration expenses incurred by Contractor, including attorney’s fees, shall be paid by the Contractor regardless of the outcome of the arbitration.” Employees within the company do not communicate with each other, processes are broken and management seems oblivious. My project was delayed by over a month, and not by COVID, but by the lack of communication within the company itself. I had signed off on a stage only to be asked by someone else at the company at a later date to sign off on the same stage again. Trying to straighten this out cost me over a month’s delay and a week’s stay in a hotel because I had already moved into the house by that point.

Very unprofessional sales individuals. Got paired with someone by the name of Eric. Called him several times bit didn't hear back once. Quite expensive. Ended up going with glassupply.com

Whilst in Orlando to do some maintenance work on or villa I ordered spindles to replace some that were broken on the 4th Jan, as I’m from the uk and was returning on the 10th I paid extra to get them next day delivery unfortunately these didn’t arrive only to receive a email saying they’ve been dispatched on 11th.

Worst Customer service I have ever seen . These reviews on this site have to be All fake. My job was started October 1st and still not done Stringers the wrong length and have to be remade ,Glass panels don't fit ,Treads need to be remade and 2 months later still not done .Installers just left and left everything laying around the house like we are supposed to stop All other trades until they decide to come back . Horrible experience and you have to pay in full before they will process your order Now I know why