ViewrailReviews of viewrail.com

Your website is very quick and practical to use and the services of your customers are very quick and reliable. But because of your low-speed website page loading, I'm not happy with you.

Your website is very quick and practical to use and the services of your customers are very quick and reliable. But because of your low-speed website page loading, I'm not happy with you.

I purchased the glass railing system with standoff pins. Although I felt the installation instructions were inadequate and confusing, I was able to install the railing and the end product was beautiful. The installation of this system requires advanced skills or a professional.

We were resurfacing an existing deck and wanted to improve the view of our garden. We shopped several manufacturers and chose Viewrail for it's clean lines and were not disappointed. It's a beautiful product and the improvement over our old wooden railing system more than met our expectations. Our experience with ordering and product quality were mixed. Attention to detail during installation is required for a good result. Design/Order Process: I give them credit that the guys I worked with were patient. Our project changed a couple of times during the design phase and they were good about answering questions, updating the design, and making suggestions. Manfacturing/Shipping: I encountered several issues. The color we chose was a new one and it took a month to get the correct color sample. When the product shipped, the touch-up paint they sent did not come close to the product and I was told there were no plans to come up with an updated paint (which seemed an odd position to take) so I just have to hope I never need to fix a scratch. Though beautiful, we encountered a few quality issues with the product. As another reviewer noted, the threaded sleeves that the Universal Top brackets screw into were often clogged with paint or other debris causing the hex screws to bind. (Best to screw-in/back-out a little at a time as you go to clear the threads.) Paint finish on posts was perfect. Paint finish on handrails was a problem. Multiple paint defects caused for the most part by milling debris sticking to surface and being painted over. Must be a different line/crew producing the handrails. They were good about replacing the flawed pieces promptly and shipped free. Unfortunately the replacement was also flawed but I just gave up and tried to put the flaw in an less visible area. I like the product but their manufacturing and QC dropped the ball on our order. Maybe we were just unlucky. Installation: It's not rocket science and if you are "handy" you can install yourself but there is a premium on research, site prep and attention to detail when installing. Read all instructions and look at ALL videos/animations across all product lines before you start. Many of the videos are next to useless (none showed how to deal with 135 degree corner). I found a couple of the "Express" line videos were better than the "Signature" line videos and the animations on the connectors were more helpful than the videos. You must make sure you have an even/level surface to minimize alignment issues (older decks can settle unevenly) and adequate blocking where you will mount your posts. Use galvanized "structural" screws/bolts to secure blocking, not just deck screws which are weaker. Take time to make sure posts are exactly plumb and inline, especially if using narrow handrail. I went with the wider "beverage rail" and was glad I did because it hides small plumb/alignment issues better. There are lots of pieces to install when running a cable. Lay everything out and check twice before making the final crimp or your neighbors will hear the resultant cursing. If you do your longest runs first, you can always clip a cable and use it in a shorter run to salvage cable/connectors. Be careful to correctly measure/cut cable length exactly per specification and measure at top and bottom of post to catch out-of-plumb conditions. A little too short and it won't reach. A little too long and you will run out of adjustment when tightening. Cut pieces as you go. If you cut 20 pieces and find that all are 1/4" too short you are out of luck. Be careful when opening the spools of cable because steel cable will tend to spin off when tension is released. Making/buying a wire dispenser with a brake is worth the effort. It may sound like a lot but it mostly comes down to following directions, being careful and paying attention to detail. We are very happy with the end result.

My previous review only covered the ordering and shipment process which was bumpy at best. Just finished installation which went very well. There’s a lot of parts and pieces so stick with it. If you plan to use a wood handrail, do yourself a favor and get 1 inch stainless screws. The ones that come with the package are too short and small to hold properly.

Our View Rail Stainless cable railing system looks great. View Rail was very detailed in designing their system, thinking of even the smallest of details to ensure your completed railing looks its best. I rated 4 stars out of 5 because View Rail accidently provided one pack of a larger diameter cable steel insert sleeve which didn't fit in the post holes. This was not identified until all of the cables were installed and tensioned. Fixing this required a great deal of additional work to complete the project. Overall, I am very happy with my View Rail system, View Rails customer service was helpful and I would recommend View Rail cable railing system.

Wonderful product easy to install one hiccup on the design may be mostly my error for not pointing out there were columns that the rail needed to pass thru

The end result is fantastic, but we had to go through many re-shipments of missing parts before it all worked out. Love the rod-rail!