ViewrailReviews of viewrail.com

My first project in my home went very well with Viewrail and it was a huge success. This led to my second project where I enlisted their design team to assist. We ended up with a design that included a red oak newel. When the materials arrived and I mapped out the install, it became clear that the red oak newel was not necessary since it was not pleasing to the eye in our home. I let customer service know right away and they said "sorry, did you read the fine print? since there are no refunds since everything is custom". I told customer service that this is not custom, its a standard size listed on your website that anyone can still buy and use. This non-friendly customer service approach was a big disappointment. So much so that the momentum for my 2nd project stalled. I had a 3rd project in mind with viewrall but this is not looking likely. It made no sense that they wouldn't allow for a return for a new part that they can easily sell again, while I had no use for it. This is very wasteful. Viewrail should have a longer term lifetime value view with their customers.

Super high end metal railing but not very custom for the price. Had to modify when installed and the coating although beautiful is very delicate for outdoor use

Product is great. Multiple orders and missing parts every time. Need to improve your packing and shipping

I ordered the Rod Railing System and am a DIY'er. I felt from the beginning it was like pulling teeth to get my "design consultant" to help. She was consistently rude and made me feel as if I was bothering her to get my order correct. There were several mistakes made throughout the process of ordering and I had to be the one to find them when I was totally unfamiliar with the system. When I received my product and had paid I stopped getting responded to and had to call and practically beg to get service and then it was rude service. Now I do want to make it clear that when I called the technical help line they were very helpful and pleasant , it was just the design consultant I was assigned that was not helpful or pleasant. Now I finally figured out the rodtite system by studying on line videos and sitting staring at the system for hours then I find I was not sent handrail supports that go into the wall. Of course when, after 3 phone calls, I finally got called by her she tells me "she can't tell if she was at fault for the the order not being complete and it was going to be 15 days to received it.Hmmmm well guess what she gave me the bid with "everything" I would need and the handrail attachments into the wall are NOT on there. Also I couldn't figure out why the plate in the box for the handrail bracket was rounded, well surprise!, she sent the wrong plate, it is for rounded handrails, mine are square. So somehow I get to wait 15 days!!!!! As a side bar the directions for the rodtite system being put into a wall not a post suck at best!! Along with NO video. I believe this company and product are good but if you get a person that is rude and it is a female I would run for the hills. Your Ordering process will be horrible and then you probably won't get what you need.. When you are unfamiliar with the system it multiplies the confusion x10 when you can't make sense of the wrong product being sent. If you at the company actually read this you really need to make your directions more user friendly and organized for the customer that wants to try installing on their own. Unless that's the point, you don't. Your "design consultants" don't appear to really care that they are providing a service and are supposed to be the experts on the product and what is needed to accomplish the project- at least that's what they claim.!!

Viewrail’s completed product is beautiful. We had a few hiccups with production/appropriate number/type of hardware included in the shipment which delayed our project considerably. We would not use them in the future.

The sales people were great. The design people were great. The shipment wasn't so great as the glass got scratched. The panels were not locked down as they separated during transit. Looks like we have to deal with it because no returns.

Parts for the railing should be easier to purchase without having to purchase entire kit.

I confirmed measurements with Viewrail for my mono stringer on October 22/2018, and finally recieved it 9 1/2 weeks later on January 03/2019. I was told the whole process would take 5-6 weeks. I am totally satisfied with the quality of the fabrication of the mono stringer, but not with the lengthy time it takes to get their product...3 1/2 weeks longer than what they told me.