Tecora
Ordered a pair of pearl sheer tights
Ordered a pair of pearl sheer tights, tried them on and they are not sheer as advertised in the photo displayed. They were also too white, which is not how they are featured in the advertisement. Requested a refund, and was told because I tried them on, I can not get a refund. You can’t simply know if they fit by keeping them in the package. However, I did receive a refund, but that was only after I filed this review.
Response from VienneMilanoOct 8, 2024
Thank you for taking the time to update your review, and we sincerely appreciate your feedback. We're glad to hear that you received your refund, but I would like to clarify that the refund was processed before we had seen your review. Our customer service team was addressing the situation as quickly as possible, and since we’re a small business with limited availability, we always strive to respond promptly, even when interactions happen late at night. We regret that the tights didn’t meet your expectations regarding the color and sheerness, and we’re sorry for any confusion caused by the product photos. We take customer satisfaction seriously, and while we do have policies regarding opened items for hygiene reasons, we made an exception to issue a refund to ensure your experience with us was a positive one. Your feedback is valuable, and we hope you’ll consider giving us another try in the future. If you ever have any other questions or need further assistance, please don’t hesitate to reach out to us directly. Thank you again for choosing VienneMilano.


