The site is so bad. They kept moving my typing all around and when I sent it it didn't even sound right. They charge so much to even look at a video and when you already paid to see one and the girl sends the same one and you look at it they charge you again.. They are a rip off .
Response from VictoriaHeartsMar 8, 2022
Dear Richard,
Thank you so much for sharing your feedback!
It saddens us a lot to hear that you have faced some difficulties that led you to such feedback. We want to assure you that our skilled Technical, Moderation and other teams are always ready to help our members with any inquiries or issues that they might have faced. 24/7 our Support team is ready to offer a hand and find a solution. I want to emphasize that our members always can apply for a refund for the same videos or technical issues that interfere with your communication process.
Moreover, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. If you are an active user, you might get a set of free bonuses. Please feel free to contact us via [email protected] for more details or assistance.
Best Regards,
VictoriaHearts Customer Support
GY
garry Y.
I spent time on the site
I spent time on the site, i do agree with the others, IT IS A Scam, after the expense of thousands of dollars ( CDN ) No real reply from any of the so called ladies on the site, of course you are encouraged to spend a minimum of 3000 credits to get an email address, if your lucky you may get a response, from that address and as soon as you question to many times, regarding real contact information, oh guess what you are blocked. Advice ? spend your money in Canadian Gentlemens Ballets, at least you are getting value for your hard earned money. Best of luck fellows.
Garry
Response from VictoriaHeartsJan 30, 2022
Dear Garry,
Hello and thanks for finding time to submit your review.
Kindly note, that we carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background.
Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with (such profiles have a label "Validated member"). Also, we make sure as much as we are able to that the user is single and interested in communication with other members of the platform.
We require to see photo IDs of all our Validated Members. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking her to record an identification video for us.
If you have any issues after the contacts exchange, please contact us via [email protected] and we'll do our best to help you out.
Kind regards,
VictoriaHearts Customer Support
MM
Michael M.
No reason to hesitate.
I don’t know what everyone is whinging about, sure the girls profiles may not be authentic, but so are a lot of websites. If you’re irresolute about her profile, ask her to send a selfie or even go live and watch her for 5 minutes or so while you’re on the chat. I remembered badgering a girl to send me a selfie because I didn’t know if she was real or fake, but she did and wrote “You hurt my feelings” on a piece of paper before she blocked me. If you’re on this site to be serious, pick a maximum of 4 girls to seriously write too, otherwise you’re wasting money by writing to girls arbitrarily.
Response from VictoriaHeartsNov 8, 2021
Dear Michael,
Thank you for your engagement in Victoriahearts.com
Please, be kindly informed that we check validated members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents user attaches are valid.
If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.
Also, thank you for sharing your experience with the world and enhancement of using the website for other members.
Best regards,
Victoriahearts Customer Support
RJ
R J.
The site appears to employ women (or…
The site appears to employ women (or others posing as women), who lure men into chat situations that are expensive for the men, and end up nowhere. The women ask generic stupid questions in the hope that the victim will answer. After some time of chatting, the questions seem to repeat, indicating that these women are working shifts. It's as though you are chatting with a totally different person.
Response from VictoriaHeartsOct 28, 2021
Dear R J,
Thank you for taking the time to leave your feedback.
First and foremost, we would like to point out that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
By creating a profile, every member will find a way to represent himself/herself on the site in an easy and unique way. Each member has their own purpose for creating the profile, but all of them receive a convenient place for searching for new acquaintances, a secure space for communication, and outstanding customer service. As for the context of the messages, apparently, some members are trying to eagerly attract your attention, but it is always up to you whether reply/ignore/block the member.
We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.
We do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.
If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the situation.
Therefore, we would greatly appreciate it if you decide to review the feedback.
We work 24/7 for our customers, so feel free to reach out to us at any time!
Best Regards,
Support Team VictoriaHearts
KJ
Kenneth J.
These sites must have the same owners they all pull the same scams! After a marriage of more than 12 years…
After a marriage of more than 12 years and finding myself divorced I freaked out heart broken, lonely, and desperate to heal my bruised ego. Victoria Hearts is one name in many that these site owners use and it's all the same BS too. They will make you feel like you're wanted, keep on hammering you with lies, and suck your credit card dry before you know you've been screwed! They make damn sure you can never contact the women because they're either employees or working for another agency and getting paid commissions for letters answered.
The other dating sites owned by these merciless basta%d owners are Asian Date, China Love, Dream Singles, Anastasia, Charmerly, Asian Beauties, and others!
I wouldn't be surprised if there are Dudes who have committed suicide after putting all their eggs in one basket and trusting these ruthless basta%ds to actually produce one real woman who isn't hired or isn't a scammer! The emotional damage not to mention the money they have stolen is immeasurable!
After a marriage of more than 12 years and finding myself divorced I freaked out heart broken, lonely, and desperate to heal my bruised ego. Victoria Hearts is one name in many that these site owners use and it's all the same BS too. They will make you feel like you're wanted, keep on hammering you with lies, and suck your credit card dry before you know you've been screwed! They make damn sure you can never contact the women because they're either employees or working for another agency and getting paid commissions for letters answered.
The other dating sites owned by these merciless basta%d owners are Asian Date, China Love, Dream Singles, Anastasia, Charmerly, Asian Beauties, and others!
I wouldn't be surprised if there are Dudes who have committed suicide after putting all their eggs in one basket and trusting these ruthless basta%ds to actually produce one real woman who isn't hired or isn't a scammer! The emotional damage not to mention the money they have stolen is immeasurable!
I wouldn't be surprised if there are Dudes who have committed suicide after putting all their eggs in one basket and trusting these ruthless basta%ds to actually produce one real woman who isn't hired or isn't a scammer! The emotional damage not to mention the money they have stolen is immeasurable! After a marriage of more than 12 years and finding myself divorced I freaked out heart broken, lonely, and desperate to heal my bruised ego. Victoria Hearts is one name in many that these site owners use and it's all the same BS too. They will make you feel like you're wanted, keep on hammering you with lies, and suck your credit card dry before you know you've been screwed! They make damn sure you can never contact the women because they're either employees or working for another agency and getting paid commissions for letters answered.
The other dating sites owned by these merciless basta%d owners are Asian Date, China Love, Dream Singles, Anastasia, Charmerly, Asian Beauties, and others!
I wouldn't be surprised if there are Dudes who have committed suicide after putting all their eggs in one basket and trusting these ruthless basta%ds to actually produce one real woman who isn't hired or isn't a scammer! The emotional damage not to mention the money they have stolen is immeasurable!
BB
Brian B.
Victoria Hearts is giant scam my wife…
Victoria Hearts is giant scam my wife is from kiev we live in USA her profile has been on Victoria Hearts and at least 7 other sites for 4plus years ??
They never update profiles with new photos
People do age.
We have reached out to customer support to remove her profile and we never get a clear response ??
We sent customer support a 38 second confirmation video of her with someone's outdated passport???
So called moderator supervisor ??
Just respond with ladies profile and documents are valid ??
We noticed all names are English Harry ,Daniel, Julia . My theory is I work for IT
And traced their server to Kirkland WA USA ???
My wife was from Donetsk Ukraine held by Russian speratists and left with no ID???
Let me tell you a true ordeal to get her valid
Paperwork to travel to USA!!
We are just are trying to help men save money on these scam sites and getting hurt emotionally.
Response from VictoriaHeartsSep 20, 2021
Dear Brian,
Thank you for your feedback and for describing the situation that you have faced.
We were managed to find your inquiry for Customer Support as well as the case in the system that was created to clarify this situation. According to the information, the lady never contacted Customer Support with the request to delete her account on the website, and the account of a member could be removed only if s/he contacts us personally. We have never received such a request from the lady, and you have never provided the screenshot that would confirm such desire from the lady's side.
We ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Taken into account such security measures, the profile of a member could be removed only upon personal inquiry from that member.
The members are free to post and update their profiles when they wish. We cannot force the member to upload new photos as well as change their profile information. They are the ones who have access and the authorization to perform such kind of action. You can always ask the lady to send you photos via the website or on private email if you have exchange contact details, but we cannot force our members to perform any kind of action if they do not want it, Brian.
We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.
Therefore, we respect your point of view, but once again, the lady never contact us asking to remove her account, and you never provided us with the proof that she told you about it.
If something changed, please feel free to contact us at [email protected] with that information for further clarification.
Hence, taking into account the situation, we will appreciate if you decide to review your feedback. We are always open to cooperation and work 24/7 for our customers.
Best Regards,
Support Team VictoriaHearts.
JB
Jojo B.
Absolutely terrible customer service
Absolutely terrible customer service! They renage on business agreements. As a customer you have no recourse. They are terribly overpriced. Ladies can run scams, they claim to vet the women but they don't. You are on your own, pilgram.
ST
Stiv
A different approach to the scam.
I’ve read a lot of these posts. You may say. There is no way I’ve spoken to this woman and she is genuinely real. That is total BS as I’ve now traveled to Russia five times even when your there in the city and where she is supposed to live. If you only contacted her through the site she is shady and had a huge emergency and had to leave the area. I found this out in two trips, there. Let’s be real, if some one you spoke to comes to visit and is in the city you’d do a lot to make an effort to see them wouldn’t you?? That was my very first trip to Russia. I fell hard for a beautiful woman with children even. She encouraged me to come to her and so I took the risk. It was probably a dumb move but you will have more fun learning about the people and the country that our propaganda has pounded into us is so fake. The people are good and love to meet Americans and share with you. Since then I’ve made friends and networked from there. If you really want to meet and have a beautiful Slavic woman for your girl don’t use a site. Try your hometown, or branch from there and go to the country and meet people. Russian people outside of the majour cities of Moscow or Pieter, are great people and you will have a great time if your honest and open. The relationship your looking for will develop over time. It doesn’t hurt if you learn some language skills to. If she is true and honest she will be happy to embrace you too. Just don’t waste time with these sites, if your lonely go to a retirement home or try to help people you’ll feel more fulfilled and learn so much and not be scammed out of your money, if you want to feel good donate it and it will be put to some good we hope!? Because these sites are you donating to them to buy photos and videos. These women have sold their photos and understand a lot if women do photo shoots or are Instagramers and all the BS the site person tells you is literally BS with a very small grain of truth. How can she be 8/10/12 hours away have a child and hold a full time job and still talk to you 24-7 impossible no matter how much she says she lives talking to you! Each letter, video or message you send is a dollar or twenty dollars from your pocket and who wants to throw twenty dollars away for 20 seconds of film? If your rich I guess it’s ok? Another thing to remember is most older Russian or Ukrainian women don’t speak any English so if she’s gorgeous it won’t last long because you both will have to use a translator to talk and what fun is that?? Also how many gorgeous women in your town or city don’t have a boyfriend or husband or something??? They all do just like here. She doesn’t look on a site for some dumb foreign person if you know nothing about their culture or language?? It’s scary when all you hear is a lot of language thrown at you and you know nothing? She will or leave home for who knows what? If you really want a Slavic girl try local or learn culture and language to make a relationship. The site is definitely a scam but you can find those in your American sites too you have a little money and everyone wants it! If she’s real she will not ask for it!! The scammers always do and not long after they make you feel important! They will really need your help! They are just looking at how far they can lure you and drain you cards! So if want to immediately throw your money away in minutes possibly hundreds of dollars a day go to these sites and look at the women! Talk to them, watch their films, etc. The only thing the sites service is good for is robbing you.!!! It’s jumpy, slow, the women are just dying to talk and write letters and send films and you pay for every thing. This is a long rant and like many here I will say I was robbed of my money and what really hurts is I was robbed of my dignity and emotions. But o can say I’m the long run it has made me better. I have many friends, learned a language, seen sights that you used to see only in a James Bond film. But the BEST thing is I’ve gained a lot friends and met a beautiful woman who I love. So read this and take a little advice or not. Thanks for reading. I hope it helped? 🤷🏻♂️ Пока пока!! 👋