VibealleyReviews of vibealley.com

The site offers a $20 discount on your first box, but fails to tell you up front that using the coupon will prevent you from canceling your subscription for 30 days. This information is buried in a FAQ page. Whoever was emailing me for customer service promptly stopped responding as soon as I brought up that I didn't see the 30 day rule listed anywhere when I used the coupon, which was frustrating. I would have gladly gone without the coupon if the 30 day rule had been stated up front. But I don't need another box, and it doesn't seem like the support is going to be willing to work with me about that. As for box content- It's cute, and fun to get a box already put together if you don't have a lot of time to DIY. I do think if you only want a one off box and have something like Five Below near you, you can find similar items there and curate your own box for a similar price, or less. Update- on 8/20 the subscription was canceled for me, which I do appreciate. I do think the 30 day policy should be stated up front. The onus of understanding how this policy works should be on the merchant and not the customer. Currently, I have to scroll to the bottom of the website and look through twelve different sections of the FAQ before you get to the one line in the thirteenth section that mentions you can't cancel if you use the coupon. This even comes AFTER a section that states, "You can try it for a month to see if she likes it (we know she will!). You may cancel your subscription at any time so it truly is risk free!" which is what I read before ordering. Maybe asterisk every mention of canceling so that customers can seek out the message about the 30 day policy in one place, rather than only mentioning it in one specific FAQ section. I'm really not trying to be difficult- I love supporting small businesses, but I also love when everything is clear and *up front* rather than being blamed for not seeing the one line mentioning it.

My girl was unfortunately not impressed with the items in the box. The string art was not exciting.

Cute concept but the products aren’t nearly as good as Strong Selfie. There aren’t many items in each box and my daughter got the same Glam toiletry bag in her first 2 boxes, so that was a waste. I’ll give it another month and see if it is better next month. Update: Thank you for the response - that makes sense. However, I specifically requested to keep the teen box. I was unaware it had been changed to the tween box. “Hi Stephanie, My daughter loved the teen one so I’d like to keep that, but we never received the December box. I thought the monthly subscription was automatic. Do I have to place an order each month? Thanks! Tracey”