Vetsource.comReviews of vetsource.com

Vetsource, for lack of better wording... is an absolute joke of a company. They keep denying our pet's refill, even though the Vet has approved. Going through PetSmart customer service is ok, they are always nice, but the issue is, Vetsource does not want to deal with the actual customer and they are relying on a digital system to approve/deny. Vetsource told the PetSmart rep they tried to call my vet three times to get this approved, which is a lie. I called my vet to verify this and they stated they have not received any phone calls from Vetsource. Our money is our voice, we will choose another pharmacy for our pet's needs. Reading reviews online, PetSmart made a bad business decision to go with Vetsource, and now the PetSmart reps are having to fix problem after problem. If you have the option, do not use Vetsource. Your money is your voice, do not give Vetsource your money.

The representative was rude and unprofessional and out and out lied. The supervisor was just as rude and unprofessional Unbelievable!

Very disappointed with Vetsource. I have had my dog’s prescription food on auto replenish for a year. There was an issue with the auto replenish this month which was not communicated well, I realized it had not arrived and learned it still had not even shipped and it takes 2 to 4 business days to ship. The virtual agent Alexa was unprofessional, I was exchanging messages with her to figure out if there is a way to expedite the shipping and she abruptly said she was ending the chat. I am switching my order to Chewy.

Horrible service. Shipping is not reliable. They send you a tracking number that UPS does not recognize. Customer Service phone menu does not work and hangs up on you. When reaching an agent all they can say is wait 5 business days before they will check on the shipment. Crazy company I am canceling my auto shipment and advising my Vet of the horrible service.

Buyer beware! Horrible company to deal with. I received a 28 lb. bag of dog food for our 12 lb. Yorkie. 30 Days later I received an email notifying me that an order was placed for another 28 lb. bag. This totally surprised me because I didn't know I had accidently clicked Auto-Ship on the last order. After receiving the email saying my order was being processed, I immediately tried to cancel the order and was told I couldn't. Even thou it wasn't to be shipped for another two days. After receiving the new order, I emailed their customer service dept. to return the unopened bag of dog food and was told they don't accept returns. I now have two 28 lb. bags of dog food for a little 12 lb. Yorkie. How can a company like this exists?

Very poor communication. Terrible website design. Very poor customer service.

This is not a reputable company. There was a mistake with our dog’s prescription, and we contacted them to cancel an order. They lied and said the order had already shipped. The shipping label wasn’t even generated for another 24 hours, and it was 48 hours later before they actually shipped the medicine (against our wishes). We had spent a lot of money with this company prior to this issue. It was surprising to be treated so poorly. Definitely not giving them any more business. Lots of other companies to choose from to order pet meds.

I got the information about Vetsource Home Delivery home delivery from my usually reliable veterinarian Hailec plantation animal clinic. there was an advertisement on a box of cat food that said a 35% discount with a QR code. I ordered some cat food and it was delivered last week, but the invoice indicated that I paid actually slightly more than I would have paid at the vets office. When I called, they said the discount was up to $20 maximum which was never mentioned on the QR code so I really got ripped off here and canceled the continuing shipments. It was only then that I looked up their Google reviews and saw that they were just awful. My warning is to stay away from this company.