Vetsource.comReviews of vetsource.com

Beware of this company who sells their product online. They lied in the description of their product and sale and when I tried to warn potential customers on Amazon, the review was deleted. They are also deleting bad reviews. Stay away from this company

Promotions are sent via email. When trying to use them. You are told you can't. It's frustrating. I wish vets would find another source that will work with their customers. Prescription food is expensive and seeing promos and not getting the discount is sad!

Took my dog to get discounted rabies shots at tractor supply and I have yet to get the documents saying the vaccination was given other than the tag. I did get a diagnosis that my dog had a heart murmur and that I should get some supplements and take him to the vet. I have gotten multiple emails wanting to prescribe medication for my dogs “probably” bogus heart murmur but still haven’t gotten the documentation saying that he was given the vaccination. This company is unscrupulous and I believe they are fraudulent. The old couple in front of me was sold $400 worth of BS vaccines and supplements.

We had automatic renewal for our pet's prescriptions. Which up until now worked fine. However, we just moved about 10min away from our last address, and we had forgotten to let Vetsource know about the address change. Well, prescription was sent to old address and returned back to Vetsource. So, Vetsource told us that they can't refund our $600 prescription fee. But that can give us a $100 discount on a new order. I know we messed up and not letting them know about the address change. But, charge us a new delivery fee and send the prescription back... Not a entire new order.

customer service was rude when I wanted to return items I hadn't agree to receive. previously had ordered meds and I used a promo coupon which automatically put this on autoship. I didn't want meds sent every few months, I couldn't return items, Representative was rude saying I should read emails that looked like ads which were sent out too often. I delete nuisance emails from company. Plan to use Chewy.

My dog’s medication that he needs daily was several days later than expected and I ended up having to go pick up a refill from his vet since his medication from vet source would not come in time. Customer service was extremely unhelpful in getting anything resolved or finding the lost package. Shipping is extremely slow and there are better prices elsewhere

They sent my dogs medication to the wrong address! I understand that mistakes can happen but when they do, and the person calls in upset, you don't get to tell them not to be hostile and hang up on them!

I'm about done with VetSource. They've gone to a VERY questionable form of shipping perishable medication. They used to ship my cats' insulin in a very good box which was insulated very well, kept the medication cool. They dumped that in favor of a padded plastic packaging, citing "environmental concerns". Can you believe that crap. Now two times in a row, my cats' insulin arrived with prolonged heat exposure, rendering the medication bad. They pack each shipment of perishable medication with a temperature sensitive card that indicates levels of heat exposure. When they shipped in the insulated boxes, the card never indicated any heat exposure. Now the cheap plastic padded package mostly indicates 2 of the three exposure levels during the spring, summer and fall. I'm starting to look around for someone else to order from. They've become incompetent.